Joshua Tinajero
Prime Communications AT&T
Simi Valley,CA
2
Languages
1
Certification
10
years of professional experience
I am a 27 year old experienced retail sales consultant and have experience in assistant managment with operations. Hard working second, generation Latino that is quick to adapt and highly organized with proven ability to work independently or as a member of any team. I work with integrity and my goal is to thrive and grow in any position I am put in. I recently just moved to Simi Valley to help take care of family, so I am looking for work closer to my new home. I am a dedicated retail professional with strong customer service skills. Proven track record in enhancing customer satisfaction and managing efficient operations and would be an absolute asset to any business I would partake.
Work History
Retail Sales Associate
1 Year 4 Months- Processed sales transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Assisted customers in product selection and provided tailored recommendations to enhance shopping experience.
- Maintained knowledge of current promotions, products, and services to effectively communicate with customers.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Trained new associates on store policies, procedures, and customer service standards to ensure consistency.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Managed efficient cash register operations.
Server/Assistant Manager
2 Years 5 Months- Supervised daily operations, ensuring efficient service delivery and guest satisfaction.
- Trained and mentored new staff on restaurant procedures and customer service standards.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
- Assisted in the development of marketing efforts, such as social media campaigns or local promotions, to drive increased business and brand awareness.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Implemented workflow improvements, enhancing team productivity and operational efficiency.
- Facilitated pre-shift meetings to communicate menu changes, specials, or other pertinent information to the server team effectively.
Maitre D'/Banquet Server
2 Years 7 Months- Arranged tables and chairs for special occasions and events.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Maximized revenue potential by upselling additional services or packages to clients when appropriate.
- Handled high-pressure situations with poise, professionalism, using problem-solving skills to address any challenges during events.
- Oversaw event planning and execution, ensuring seamless operations for private functions.
- Coordinated reservations, optimizing table turnover and enhancing customer satisfaction.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Host/Restaurant Busser
2 Years 2 Months- Greeted and seated guests, ensuring a welcoming and efficient dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Restocked supplies and utensils promptly, supporting smooth restaurant operations.
- Assisted in training new bussers on restaurant procedures, table settings, and customer service expectations.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Maintained a comprehensive knowledge of menu items, daily specials, and allergen information to provide informed assistance when necessary.
Education
High School Diploma
- Completed AP course in [History]
- Professional Development: [Job Related Coursework]
- [3.4] GPA
- Extracurricular Activities: [Humanitas volunteer work ]
- Yearbook from 2015 to 2017- Member
Skills
Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Reliability and punctuality
Professional appearance
Stocking and receiving
Store maintenance
Retail store operations
FLUENT IN SPANISH
POS system operations
Trend awareness
Data entry
Event coordination
Reliable and responsible
Honest and dependable
Attention to detail
Organization
Adaptable and flexible
Strong communication and interpersonal skills
Positive customer engagement
Goal driven
Excellent written and verbal communication
Phone etiquette
Relationship building
Time management
Certification
- [Drone Aviation Pilot License ] Training - [2024]
- Commercal FPV Permit
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Prime Communications AT&T
08.2024 - 12.2025Read More
Server/Assistant Manager
Mels Drive Inn
03.2021 - 08.2023Read More
Maitre D'/Banquet Server
Mortons the Steakhouse
08.2017 - 03.2020Read More
Host/Restaurant Busser
Maggianos Little Italy
06.2016 - 08.2018Read More
Chatsworth High School
High School Diploma
Read More