Joshua Travers
Stanley
Summary
Dedicated automotive technician delivering outstanding customer service and effective technical support. Skilled in inventory management and equipment maintenance, committed to enhancing operational efficiency and resolving customer issues promptly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Automotive Technician/Retail Sales Associate
Walmart
Denver
09.2017 - Current
- Assisted in performing routine maintenance on customer vehicles.
- Assisted customers with product selection and inquiries.
- Maintained accurate inventory records and organized stockroom efficiently.
- Processed transactions using point-of-sale systems effectively.
- Collaborated with team members to improve customer service strategies.
- Resolved customer complaints and provided satisfactory solutions promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Lead Sales Associate
Dollar General
Stanley
02.2017 - 09.2017
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new sales associates on customer service standards.
- Managed inventory levels and performed regular stock audits for accuracy.
Education
Associate of Science - Information Technology
Gaston College
Dallas, NCSkills
- Technical support and customer service
- Inventory management
- Equipment maintenance
- Problem resolution
- Team collaboration
- Communication skills
- Cash handling and money management
- Upselling strategies
- Retail operations
Certification
- IT Specialist - HTML & CSS
- Microsoft Office Specialist: Access
Timeline
Automotive Technician/Retail Sales Associate
Walmart
09.2017 - Current
Lead Sales Associate
Dollar General
02.2017 - 09.2017
Associate of Science - Information Technology
Gaston College