Joshua Turner
Frankfort,IL
Summary
I am a self-starting and dedicated individual who carries a high personal code and standard with me in both professional and casual life. I have worked at Walgreens for five years and counting and took my time there to grow and raise my store and associates alongside me. Best described by colleagues as a 'Problem Solving Expert' and 'Fire and Forget Machine', once I have proper knowledge of operations and standards or at the very least resources to learn what they are, I seek out what needs to be done and handle them in an efficient and thorough manner to ensure that once a job is done it need not be done again. I also pride myself as a support player on any team I am a part of. If a chain is only as strong as its weakest link, I dedicate time and effort to make our weakest links the same level as some teams' strongest.
Overview
6
6
years of professional experience
Work History
Walgreens Shift Lead
Walgreens
01.2021 - Current
- Onboarding and training new team members
- Handling and resolving customer issues and complaints
- Leading my team through daily store operations and delegating tasks
- Vendor Management (FedEx, Western Union, Coca Cola, Pepsi Co, Frito-Lay)
- Daily Financial Reconciliation
- Store Opening and Closing Operations
- Responsibilities from previous positions Customer Service Associate and Photo Technician
- I was also given a secondary set of responsibilities under the title 'Compliance Officer' which had me take charge in making sure that our location was compliant with all company, state, and federal level standards from ensuring all our licenses were properly up to date and posted, making sure were meet all OSHA and Ecolab regulations, and ensuring all members of staff were up to date on all required training in their required time windows.
Walgreens Photo Technician
Walgreens
05.2019 - 01.2021
- Operating the POMS (Photo Order Management System)
- Performing regular cleaning and maintenance on printers and other machines
- Performing inventory checks and order supplies for the department
- Assisting customers in placing orders via the in store kiosk, mobile apps, and Walgreens website
- Learning and assembling the catalog of Creative Photo Products
- Teaching fellow Associates how to keep the photo department operating without my direct assistance
- Providing extensive customer care by inquiring about what my customers are trying to accomplish on their visit and applying my knowledge to help them find and design the best products while staying within their budgets and time windows.
Walgreens Customer Service Associate
Walgreens
03.2018 - 05.2019
- Operating the POS (Point of Sale) system
- Assisting customers in the shopping
- Maintaining the CNO (Clean, Neat, and Orderly) standard
- Assisting in store layout Changes
- Providing excellent customer service.
Education
IT Support Professional Certificate -
Google Coursera
true01.2023
Animation, Photography -
Tribeca Flashpoint
01.2018
General Education courses -
Governor's State University
01.2015
Skills
- Operations Monitoring
- Technical knowledge
- Workplace Safety
- Guest service
- Team motivation
- Regulatory Compliance
- Work Delegation
- Equipment Troubleshooting
- Customer Service Management
- Operations Support
- Team Leadership
- Strong verbal and written communication
- Staff Training and Development
- Team Collaboration and Leadership
- Creative Problem-Solving
Personal Information
Title: Shift Lead
Timeline
Walgreens Shift Lead
Walgreens
01.2021 - Current
Walgreens Photo Technician
Walgreens
05.2019 - 01.2021
Walgreens Customer Service Associate
Walgreens
03.2018 - 05.2019
IT Support Professional Certificate -
Google Coursera
Animation, Photography -
Tribeca Flashpoint
General Education courses -
Governor's State University