Joshua Tyson
Winter Haven,Florida
Summary
Versatile Claims Adjuster with a proven track record at GEICO, mastering insurance regulations and policy coverage. Demonstrates exceptional problem-solving and ethical judgment, ensuring compliance and customer satisfaction. Skilled in team collaboration and claims negotiation, consistently enhancing operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
GEICO
Lakeland, FL
08.2019 - Current
- Engaged in continuous learning to stay current with industry trends and best practices in claims management.
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Calculated and authorized payment of claims within designated authority level.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
Emergency Roadside Assistant
Agero
Sebring, FL
03.2016 - 06.2019
- Utilized GPS tracking systems to optimize service provider dispatch.
- Educated customers on safety protocols while waiting for roadside assistance.
- Resolved customer complaints and issues in a timely and effective manner.
- Managed sensitive customer information with confidentiality and care.
- Coordinated with insurance companies for service coverage verification.
- Assisted customers via phone with troubleshooting minor vehicle issues.
- Provided accurate ETA updates to customers waiting for service.
- Managed a high volume of emergency calls with professionalism and empathy.
Retail Worker
Kmart, Sears Holding
West Palm Beach, FL
11.2013 - 06.2014
- Answered customer inquiries regarding product features, pricing, and availability.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted in ringing up sales at registers and bagging merchandise.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Completed assigned training to stay updated on important policies and procedures.
Education
High School Diploma -
Suncoast High School
Riviera Beach, FL05-2014
Skills
- Exposure analysis
- Policy investigations
- Insurance regulations
- Insurance policy coverage expertise
- Ethical judgment
- Attention to detail
- Team collaboration
- Claims negotiation
- Highly motivated
- Liability assessment
- Claims processing
- Data entry
- Active listening
- Problem-solving
- Florida claims adjuster license
Certification
- Florida State Insurance License, All Lines
Timeline
Claims Adjuster
GEICO
08.2019 - Current
Emergency Roadside Assistant
Agero
03.2016 - 06.2019
Retail Worker
Kmart, Sears Holding
11.2013 - 06.2014
High School Diploma -
Suncoast High School