Joshua Ulrey
Springfield,MO
Summary
Motivated individual with exceptional communication skills, delivering top-notch customer service and resolving customer issues. Committed to providing prompt and outstanding service, ensuring customer satisfaction. Skilled in maintaining a positive and professional demeanor while addressing customer needs effectively.
Overview
6
6
years of professional experience
Work History
Risk 1 Claims Specialist
Navex
01.2023 - Current
- Engage each caller by phone with the utmost responsiveness, care and concern
- Instill confidence with customers that their information will be handled appropriately and that their experience matters
- Follow a scripted set of questions and ensure each question is addressed and accurately captured in a written report
- Pay strong attention to each detail to ensure report accuracy and timely submissions
- Hold all reports in strict confidence, both internally and externally
- Demonstrate flexibility as policies, schedules and people interacted with often change
- Model core values
- Retain schedule flexibility with 24/7 operation that may change from time to time
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
Roadside Service Associate
AAA
07.2021 - 01.2023
- Assign roadside service to AAA members in need
- Update tickets with accurate and up to date information
- Inform customers of updates to their service and ETA
- Enter data into proprietary software to appropriate information to necessary departments
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Health Service Coordinator
OneCall Care Management
03.2019 - 07.2021
- Managed case load of 60 patients with 100% accuracy of medical updates weekly
- Contract agencies for home health services to injured workers
- Get approval from adjusters to hire agencies for home health services
- Keep up to date records and medical updates on all injured workers in case load
- Log all records, documents, phone calls, and emails into proprietary software
Education
High School -
Bella Vista High School
Fair Oaks, CA01.2007
Skills
- Claims processing
- Compliance Documentation Review
- Customer Engagement
- Effective Time Management
- Thorough Review Skills
- Clear Communication Proficiency
- Technical Software Proficiency
- Analytical Problem-Solving
- Skilled in Data Input Software
- Dispute Resolution
Timeline
Risk 1 Claims Specialist
Navex
01.2023 - Current
Roadside Service Associate
AAA
07.2021 - 01.2023
Health Service Coordinator
OneCall Care Management
03.2019 - 07.2021
High School -
Bella Vista High School
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