Joshua Waddell
Altoona
Summary
Dedicated professional with experience as a Mail Carrier at the United States Postal Service, excelling in package handling and route navigation. Proven ability to communicate clearly and manage tasks effectively, ensuring timely and accurate delivery of mail while maintaining customer trust and satisfaction. Strong analytical skills honed as a Signals Intelligence Analyst in the US Army.
Overview
14
14
years of professional experience
Work History
Sales Associate
The Villages Golf Cars
Wildwood, Fl
05.2021 - 02.2025
- Helped customers locate products and checked online store system for available inventory.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained product knowledge and informed customers on new accessories, inventory, discounts on available inventory.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
Mail Carrier
United States Postal Service, USPS
01.2017 - 09.2018
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Signals Intelligence Analyst
US ARMY
01.2011 - 11.2014
- Analyzed intelligence reports and determined which reports met customer Requirements.
- Draft periodic and special intelligence reports, plans, and briefings.
- Receive and process intelligence reports and messages.
- Assist and proofread intelligence reports and assist in consolidating them into readable products for different types of customers.
Education
High School diploma -
Umatilla High School
UMATILLA, FLBachelors - Public Administration for Criminal Justice
University of Central Florida
Orlando, Fl05.2025
US Army Warriors Leadership Course - undefined
JBLM, WA12.2014
Skills
- Relationship building
- Point of sale operation
- POS system operation
- Team management
- Critical thinking and analysis
- Professional presentation
- Inventory sorting
- Safe driving
- Contact follow-up
- Customer needs assessment
- Client account management
- Product guidance
- Verbal and written follow up with clients
Certifications And Achievements
- Currently 49 Credit Hours with a 3.7 GPA at University of Central Florida
- Certificate of Graduation - US Army Warriors Leadership Course
- Army Commendation Medal for Deployment to Afghanistan Operation Enduring Freedom, 04/01/11, 02/01/12
Timeline
Sales Associate
The Villages Golf Cars
05.2021 - 02.2025
Mail Carrier
United States Postal Service, USPS
01.2017 - 09.2018
Signals Intelligence Analyst
US ARMY
01.2011 - 11.2014
Bachelors - Public Administration for Criminal Justice
University of Central Florida
US Army Warriors Leadership Course - undefined
High School diploma -
Umatilla High School
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