Joshua Washington
Brandon,FL
Summary
Excellent customer service and written communication skills. Assertive professional with practical experience and solid understanding of a diverse range of electronics Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.
Overview
13
13
years of professional experience
Work History
Customer Engineer 3 Field Tech
Burroughs Payment Systems
04.2011 - Current
- Technical support, Traveling from Site to site, Servicing ATM's, Safes and Copiers, Repairs and Installs, Responsible for safely operate company vehicle
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Trained customers to use and maintain equipment to reduce service issues.
- Accomplished multiple tasks within established timeframes.
Education
Associates Degree in Computer and Electronic Engineering -
ITT Technical Institute
Tampa, FL03.2011
Skills
- Technical Documentation
- Data Analysis
- Remote Support
- Incident Management
- Team Collaboration
- Problem Solving
- Hardware Maintenance
- Technical Troubleshooting
- Time Management
- Equipment Installation
- Telephone and Email Etiquette
- Documentation and Reporting
Professional Credentials
- Extensive background on A/C, D/C, and Digital fundamentals.
- An elevated understanding of Logic Controllers, and microprocessors.
- A good understanding midlevel network layers and protocols.
- Basic familiarity of HTML code and C programming.
- Proficient in Microsoft Word, Power Point, excel and Windows Operating systems. Also with some experience with Microsoft Office Project and the AIMS program.
- Experience with data cabling and electronic communications.
Timeline
Customer Engineer 3 Field Tech
Burroughs Payment Systems
04.2011 - Current
Associates Degree in Computer and Electronic Engineering -
ITT Technical Institute
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