Bounds Selby
Weatherford
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
27
27
years of professional experience
Work History
Field Support Tech 3
Fort Worth ISD
01.1997 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tested new software and hardware prior to deployment.
Education
Bachelor of Science - Business
Lee University
Cleveland, TN08.1993
Skills
- User Support
- System Maintenance
- Technical Documentation
- Project Coordination
- Component Replacement
- Customer Service
- Hardware Configuration
- Desktop Support
- Technical Troubleshooting
- Service Schedule Coordination
- Incident Management
Timeline
Field Support Tech 3
Fort Worth ISD
01.1997 - Current
Bachelor of Science - Business
Lee University
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