Fabian Conant
Rio Rancho,NM
Summary
At the University of New Mexico, NM, an adept IT Support Specialist excelled in leveraging technical troubleshooting and customer service skills to enhance system efficiency and user satisfaction. Specialized in software installation and network diagnostics, significantly improved support response times and problem resolution effectiveness, demonstrating a strong commitment to operational excellence and user support.
Overview
10
10
years of professional experience
Work History
IT Support Tech 3
University of New Mexico, NM
10.2017 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
IT Technical Support Intern
Central New Mexico Community College
02.2015 - 03.2017
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Spearheaded efforts to streamline IT service desk operations, resulting in improved ticket resolution times and enhanced user experience.
- Enhanced network performance by diagnosing and resolving complex technical issues.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and monitors.
Education
No Degree - Cloud Computing
Central New Mexico Community College
Albuquerque, NM12-2025
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Ticket management
- Network diagnostics
- Issue troubleshooting
- Customer service
- User support
Languages
English
Timeline
IT Support Tech 3
University of New Mexico, NM
10.2017 - Current
IT Technical Support Intern
Central New Mexico Community College
02.2015 - 03.2017
No Degree - Cloud Computing
Central New Mexico Community College
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