Joshua Watson
Brooklyn,New York
Summary
Diligent with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
8
8
years of professional experience
Work History
Ground Operations Agent
JetBlue Airlines
03.2024 - Current
- Understood FAA, TSA and airport regulations and verified compliance.
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
Server
USTA Billie Jean King National Tennis Center
08.2018 - 09.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Made floor plan and led 15 employees to follow correct guidelines and procedures.
Server
Red Lobster
01.2019 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Server
PJ Clarke's
04.2017 - 01.2019
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing up to 12 simultaneously without compromising service quality.
Education
Bachelor of Science - Sport And Fitness Management
St. John's University
Jamaica, NY05.2013
Skills
- Interpersonal skills
- PowerPoint
- Excel
- Office 365
- Multi-tasking
Timeline
Ground Operations Agent
JetBlue Airlines
03.2024 - Current
Server
Red Lobster
01.2019 - 10.2022
Server
USTA Billie Jean King National Tennis Center
08.2018 - 09.2024
Server
PJ Clarke's
04.2017 - 01.2019
Bachelor of Science - Sport And Fitness Management
St. John's University