Joshua Watson
Plano
Summary
Dedicated Support Engineer with expertise in troubleshooting, effective communication, and team collaboration. Committed to delivering swift solutions and training team members to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Support Engineer
Beyond the Bit
Richardson
10.2024 - Current
- Assisted users with troubleshooting hardware and software issues.
- Documented technical support processes for team reference.
- Responded to customer inquiries via email and phone promptly.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Trained other team members on relevant technologies and procedures.
- Maintained inventory of all equipment used by the company's staff.
Porter
Ewing Subaru of Plano
Dallas
10.2023 - 10.2024
- Maintained cleanliness and organization of vehicle display areas.
- Drove vehicles for service appointments and customer deliveries.
- Collaborated with team members to enhance workflow efficiency.
- Assisted in unloading merchandise from delivery trucks.
- Moved and worked with vehicles to support sales activities.
- Received incoming shipments and verified contents against invoices or other documents.
Assistant Manager
B&B Theaters
Wylie
09.2021 - 10.2023
- Assisted in developing and implementing operational strategies for team efficiency.
- Coordinated daily schedules and managed staff assignments for optimal workflow.
- Oversaw inventory management processes to ensure adequate stock levels.
- Collaborated with team members to identify areas for process improvement.
- Maintained accurate records of employee performance and project progress.
Education
High School Diploma -
Wylie East High School
Wylie, TX03-2022
Skills
- Inventory management
- Problem solving
- Hardware troubleshooting
- Team collaboration
- Time management
- Detail orientation
Timeline
Support Engineer
Beyond the Bit
10.2024 - Current
Porter
Ewing Subaru of Plano
10.2023 - 10.2024
Assistant Manager
B&B Theaters
09.2021 - 10.2023
High School Diploma -
Wylie East High School