Josiah Pham
La Mirada,CA
Summary
Reliable, sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Support Engineer
Bobcatminer
10.2021 - 06.2023
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Communicated with clients to verify roots and causes of computer problems.
- Coordinated and lead weekly and monthly company meetings on technical issue reports.
ESL Professor
Mt. San Antonio College
01.2015 - 06.2021
- Created curriculum for non-credit ESL classes.
- Collaborated with Professors to create student assessments.
- Reviewed and evaluated student tests and homework.
- Experimented in using new instructional technologies in class.
Software Engineer Intern
Atlas Software Company
01.2018 - 03.2021
- Created Zaps to connect apps for clients to streamline their businesses
- Assisted clients with creating flow charts to get their apps connected via
- Zapier
- Collaborated with co-workers to connect AWS code to Zaps.
Education
Full Stack Coding Boot Camp Certificate of Completion -
University of California Irvine School of Continuing
Irvine, CA2018
Master of Science - English as a Second Language
California State University Fullerton
Fullerton, California2015
Bachelor of Arts - Intercultural Studies, Photography, Religious Studies
Biola University
La Mirada, CA2009
Skills
- Digital Databases
- Product Support
- User Support
- Debugging
- Application installations
- Technical Support
- Manage Operations
- Inventory Management
- Outstanding Communication Skills
- Positive and Friendly
Accomplishments
Learned how to create and assemble portable offgrid antenna stations as well as consumer grade 5G antennas during that pandemic which lead to being hired at my previous company.
Timeline
Support Engineer
Bobcatminer
10.2021 - 06.2023
Software Engineer Intern
Atlas Software Company
01.2018 - 03.2021
ESL Professor
Mt. San Antonio College
01.2015 - 06.2021
Full Stack Coding Boot Camp Certificate of Completion -
University of California Irvine School of Continuing
Master of Science - English as a Second Language
California State University Fullerton
Bachelor of Arts - Intercultural Studies, Photography, Religious Studies
Biola University