Joshua Weber
Redgranite,WI
Summary
Accomplished Store Manager at Dicks Sporting Goods, adept in driving sales through exceptional customer service and loss prevention strategies. Demonstrated expertise in operations and problem-solving, leading diverse teams to exceed profitability goals. Skilled in multitasking and fostering an inclusive environment, significantly enhancing customer satisfaction and team efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Dicks Sporing Goods
06.2019 - Current
- Build and lead effective store team by ensuring a diverse mix of backgrounds, skillsets, perspectives, and experiences are represented.
- Drive sales and profitability through customer satisfaction and data analysis' control expenses and workforce budgeting.
- Ensure Visual sets are executed at a high level
- Drive shrink results through monthly audits and overall shrink awareness in the team.
- Create and inclusive environment were all teammates feel a sense of belonging and can thrive.
Assistant Store Manager - Operations
Dicks Sporting Goods
03.2016 - 07.2019
- ASM Hardlines June 2016 - March 2017
- Shrink Coach 2017- 2019
- Drive overall customer experience and satisfaction
- Drive company programs; Loyalty, Credit, Protection plans
- Build and lead and effective team
- Ensure smooth receiving and processing of all shipments
Retail Sales Leader
Dicks Sporing Goods
10.2014 - 06.2016
- Lodge 10/2014 - 05/2015
- Team Sports 05/2015 - 06/2016
- Provide daily tasks and guidance of teammates
- Provide a great customer experience through great training, maintaining great visual standards, and driving loyalty programs
- TEAM captain; helped drive store tasks by overseeing and delegating incoming tasks
Freight Flow Lead
Dicks Sporing Goods
10.2013 - 10.2014
- Drive the overall flow of freight in and out of the store
- Resolve logistical challenges swiftly, minimizing potential disruptions to freight flow operations.
- Identify opportunities for process improvements, that led to greater efficiency .
- Oversee the stores Ship from Store Program
Bicycle Technician
Dicks Sporing Goods
02.2013 - 10.2013
- Provided expert advice to customers regarding bike maintenance schedules, optimizing their investment in cycling equipment.
- Reduced wait times by quickly diagnosing problems during initial assessments of bikes brought in for service.
Sales Associate
Dicks Sporing Goods
09.2010 - 02.2013
- Perform Daily tasks as assigned by store leaders
- Provide best in class customer service
Education
Associate of Applied Science - Criminal Justice
Fox Valley Technical College
Appleton, WI06-2013
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Loss Prevention
- Operations
Accomplishments
- Q4 2022 Regional Presidents Award winner
- 8 Time District Presidents Award Winner
- #1 BSC in the Montain Region 2022
- Legion pioneer store
- District Operations Expert
Timeline
Store Manager
Dicks Sporing Goods
06.2019 - Current
Assistant Store Manager - Operations
Dicks Sporting Goods
03.2016 - 07.2019
Retail Sales Leader
Dicks Sporing Goods
10.2014 - 06.2016
Freight Flow Lead
Dicks Sporing Goods
10.2013 - 10.2014
Bicycle Technician
Dicks Sporing Goods
02.2013 - 10.2013
Sales Associate
Dicks Sporing Goods
09.2010 - 02.2013
Associate of Applied Science - Criminal Justice
Fox Valley Technical College
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