Summary
Overview
Work History
Education
Skills
Relevant Experience
Volunteer Experience
Timeline
Generic

Joshua Whitfield

Winston Salem,NC

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

GOTV Phone Banking

PowerTheVoteNC
Winston-Salem, NC
10.2023 - Current
  • Maintain high standards of customer service during high-volume work shifts and fast-paced operations.
  • Develop positive relationships with customers through friendly interactions.
  • Update voters information as needed based on changes in contact information or other details.
  • Participated in training sessions and workshops regularly to stay abreast of new procedures.
  • Conducted outbound calls to existing and potential voters to increase voter engagement.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members resulting in successful civic engagement.

Organizer

PowerTheVoteNC
Winston-Salem, NC
08.2022 - Current
  • Inspire communities and individual citizens to mobilize and coordinate forces and develop tools to accomplish social change.
  • Analyze customer feedback data in order to identify areas of improvement within the organization's processes.
  • Utilize effective communication techniques when speaking with customers in order to maintain a positive relationship.
  • Explain voting procedures to prospective voters, including registration requirements and absentee ballots.
  • Knock on assigned household doors while collecting data about voter preferences.
  • Collaborate with other volunteers to plan events aimed at increasing voter turnout in targeted districts.
  • Obtain signatures and personal information for electoral parties and businesses.
  • Educate unregistered voters on benefits of registering and making vote count.

Program Coordinator

Uncle B's Organic Farm and Garden
Winston-Salem, NC
03.2020 - Current
  • Manage company's files, update policies
  • Use sales promotion marketing strategy to increase interest or demand in product and service.
  • Collaborate with community leaders, organizations and public agencies to promote programs within community.
  • Analyze data collected from surveys, focus groups, interviews, regarding the effectiveness of the program.
  • Explain program offerings and requirements to participants and answered related questions.
  • Collaborate with other departments within the organization to coordinate efforts that support overall organizational objectives.
  • Serve as a liaison between external organizations and partners involved in delivering programming services.

Receiving Unloader

Polo Ralph Lauren
Kernersville, NC
10.2021 - 07.2022
  • Read and attached appropriate labels and tags to products and packages for identification purposes.
  • Stocked merchandise on shelves in warehouse or store according to predetermined locations.
  • Labeled packages and pallets to ensure efficient identification of items.
  • Maintained accurate inventories by scanning barcodes into computer system.
  • Adhered to workplace safety standards and OSHA regulations.
  • Inspected shipments for damages or missing items, and reported discrepancies to supervisor.
  • Ensured safe handling of hazardous materials during unloading process.

Cashier

Food Lion
Winston-Salem, NC
08.2020 - 08.2021
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Used suggestive selling techniques to promote add-on sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Warehouse Worker

Herbalife
Winston-Salem, NC
08.2019 - 07.2020
  • Collaborated closely with other departments on special projects as needed.
  • Help manage the flow of products and stock through a warehouse
  • Controlled inventory levels by conducting physical counts.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Recognized defective material and reported issues to management.
  • Used pallet jacks to move items to and from warehouse locations.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.

Cashier

Pizza Hut
Winston-Salem, NC
04.2017 - 07.2019
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Placed orders and answered customer questions in-person and over phone to maximize customer service.
  • Implemented food hygiene standards, maintained storage spaces clean
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

Bachelor of Science, Business Administration -

Winston-Salem State University
Winston-Salem, NC
12-2020

South West Edgecombe High School
Pinetops, NC
06-2016

Skills

  • Team building
  • Collaboration
  • Interdisciplinary cooperation
  • Team-centered leadership
  • Customer Service
  • Issue Resolution
  • Computer Skills
  • Relationship Building
  • Community Engagement
  • Community Outreach
  • Digital Marketing
  • Negotiation
  • Critical Thinking
  • Communication Skills
  • Microsoft Word
  • Data Analysis

Relevant Experience

MARKETING STRATEGIST,  01/2019, 05/2019, WINSTON SALEM STATE UNIVERSITY, Determined the success of a new service or product through research., Gathered, recorded, and analyzed qualitative and quantitative data about issues related to marketing products and services., Researched, developed, and communicated strategic marketing plans amongst a group to come up with a plan that will overall benefit the company's success., Provided a positive customer experience with fair, friendly and courteous service., Registered sales on cash register by scanning items, itemizing and totaling customer's purchases., Greeting customers, collecting payments, used digital scanning devices., Assisted customers with effective solutions based on business procedures.

Volunteer Experience

Union Baptist Church, 04/2017, 07/2018, Winston-Salem, NC, Distributed food to program beneficiaries, replenished stocks., Implemented food hygiene standards, maintained storage spaces clean., Organized, loaded and unloaded food items., Maintaining a high degree of professionalism while serving guest and distributing food.

Timeline

GOTV Phone Banking

PowerTheVoteNC
10.2023 - Current

Organizer

PowerTheVoteNC
08.2022 - Current

Receiving Unloader

Polo Ralph Lauren
10.2021 - 07.2022

Cashier

Food Lion
08.2020 - 08.2021

Program Coordinator

Uncle B's Organic Farm and Garden
03.2020 - Current

Warehouse Worker

Herbalife
08.2019 - 07.2020

Cashier

Pizza Hut
04.2017 - 07.2019

Bachelor of Science, Business Administration -

Winston-Salem State University

South West Edgecombe High School

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Joshua Whitfield