Joshua Williams
Niceville,Florida
Summary
Professional with strong background in managing and operating complex systems within high-traffic environments. Known for excellent problem-solving skills and ability to remain calm under pressure. Demonstrates strong focus on teamwork and adaptability to meet changing needs. Expertise includes safety protocols, customer service, and attention to detail by ensuring equipment is functional for guest safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Attraction Operator
Baytowne Adventure Zone, Baytowne Wharf Blvd
05.2023 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Handled guest inquiries professionally, answering questions about attraction guidelines and park policies.
- Collaborated with team members to efficiently manage large groups of customers during peak times.
- Provided first aid assistance when necessary, prioritizing guest well-being above all else.
- Enhanced guest safety by conducting thorough equipment inspections and maintenance.
Busser
Olive Garden
01.2021 - 04.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Firefighting I And II Certifications -
Northwest Florida State College
Niceville, FL05-2025
EMT Certification -
Northwest Florida State College
Niceville, FL12-2024
Associate of Arts -
The University of West Florida
Pensacola, FL08-2024
Skills
- Leadership qualities
- Safety management
- Customer service
- First aid and CPR
- Strong work ethic
- Teamwork and collaboration
- Attention to detail
- Customer assistance
Accomplishments
- Eagle Scout (Dec 2020)
- Dean's list Northwest Florida State College (Spring 2021)
- National Society of Leadership and Success, Northwest Florida State College (Mar 2021)
Certification
- NREMT Certification (Jan 2025)
- American Heart Association BLS Certificate (Aug 2024)
- American Red Cross BLS Certificate (June 2024)
- FEMA IS-100 (Nov 2024)
- FEMA IS-200 (Jan 2025)
- FEMA IS-700 (Nov 2024)
- FEMA IS-800 (Jan 2025)
- L-180 (Jan 2025)
- S-190 (Jan 2025)
- Adobe Photoshop Certified Associate (Feb 2020)
- Adobe Illustrator Certified Professional (Mar 2021)
- Adobe InDesign Certified Professional (Mar 2022)
Timeline
Attraction Operator
Baytowne Adventure Zone, Baytowne Wharf Blvd
05.2023 - Current
Busser
Olive Garden
01.2021 - 04.2021
Firefighting I And II Certifications -
Northwest Florida State College
EMT Certification -
Northwest Florida State College
Associate of Arts -
The University of West Florida
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