Michael Richardson
St. Cloud,FL
Overview
15
15
years of professional experience
Work History
Attraction Operator
Universal Studios
06.2025 - 03.2026
- Responsible for greeting guests, safely operating rides while creating a fun environment.
- Assisting guests with questions or special needs.
- Responding calmly to issues or emergencies.
- Keep the attraction neat and clean.
Technical Support Representative
Acorn Stairlifts
06.2019 - 05.2025
- First call resolution taking 120 inbound calls daily, creating prescription refills for mail order for members, providing estimates for prescriptions and other information according to their prescription plan
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Adecco
11.2018 - 06.2019
- Responsibilities: First call resolution taking inbound calls, creating prescriptions refills for mail order for members, providing estimates for prescriptions and other information according to their prescription plan
Security Guard
McGarr Service
11.2015 - 07.2018
- Greeting employees and visitors, conducting surveillance camera monitoring, ensuring all equipment is in working order, building perimeter tours, as well as being responsible for denying access to any unauthorized parties.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Delivery Driver
GrubHub
12.2015 - 05.2016
- Delivering assigned orders to their destination. Ensuring all items are accurate and all essential accompaniments per the customers request are delivered. Delivering items in a timely and professional manner within policy specifics.
- Operated light trucks to deliver loads as far as 65 miles from home location.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Part Time Cashier/Assistant Manager
Broadway Marketplace
02.2012 - 12.2015
- Cashier duties included accurately processing transactions, greeting customers, ensuring my cash drawer was accurate at the close of my shift.
- Assistant Manager duties included reconcilement of daily transactions per each register. Making daily bank deposits as well as setting up currency accuracy for the following shift.
- Providing a clean work environment with needed supplies replenished as needed. Evening walk through, before closing establishment each evening.
- Successfully drove new product lines to increase annual profits by 70%.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
Security Guard
SecurAmerica
04.2013 - 01.2014
- Greeting all employees, tenants and visitors. Securing the perimeter and camera surveillance checks. Assisting those tenants and visitors with entry as well as denying unauthorized personnel.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked and verified photo identification prior to granting facility access.
Part Time Cashier/Assistant Manager
Famous Footwear
11.2010 - 08.2011
- Cashier duties included assisting customers with finding items and purchasing items with accuracy.
- Assistant Manager duties included cashier duties as well as overseeing the sales floor, merchandising the inventory to job specifications, organizing stock room, accessories and price cart.
- Monitoring the loss prevention binder to assist in keeping thefts low in the store.
- Built positive relationships with customers to increase repeat business.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Successfully drove new product lines to increase annual profits by 32%.
Education
Associate of Science -
Benjamin Franklin Institute of Technology
Boston, Massachusetts06-2010
High School Diploma - undefined
John D. O'Bryant School of Mathematics & Science
Roxbury, Massachusetts08-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Report writing
- Security guard license
- Incident reporting
- General security
- CCTV surveillance
- Creativity and innovation
- Cash handling expertise
- Patience and empathy
- Emergency response readiness
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Attraction Operator
Universal Studios
06.2025 - 03.2026
Technical Support Representative
Acorn Stairlifts
06.2019 - 05.2025
Customer Service Representative
Adecco
11.2018 - 06.2019
Delivery Driver
GrubHub
12.2015 - 05.2016
Security Guard
McGarr Service
11.2015 - 07.2018
Security Guard
SecurAmerica
04.2013 - 01.2014
Part Time Cashier/Assistant Manager
Broadway Marketplace
02.2012 - 12.2015
Part Time Cashier/Assistant Manager
Famous Footwear
11.2010 - 08.2011
High School Diploma - undefined
John D. O'Bryant School of Mathematics & Science
Associate of Science -
Benjamin Franklin Institute of Technology