Joshua Wills
Mount Airy,North Carolina
Summary
Experienced carpenter with some management experience at Clayton Homes Winston-Salem, enhancing team performance through effective communication and process improvements. Skilled in installation and repair, with strong problem-solving abilities and a commitment to customer satisfaction. Recognized for optimizing workflows and maintaining high standards in service and craftsmanship.
Overview
5
5
years of professional experience
Work History
Service Technician/Manager
Clayton Homes Winston-Salem
Winston-Salem, NC
04.2023 - 02.2026
- Supervised daily operations of service technicians to ensure adherence to company standards.
- Coordinated training programs for new technicians, enhancing team performance and knowledge retention.
- Implemented process improvements that increased efficiency in service delivery.
- Resolved customer inquiries and complaints promptly, bolstering client satisfaction levels.
- Developed maintenance schedules to minimize downtime and optimize service response times.
- Optimized workflow by assigning tasks based on each technician''s expertise and availability.
- Coordinated schedules for multiple service technicians, ensuring optimal coverage for client needs.
Carpenter
David Hill Builders
Mount Airy, NC
03.2021 - 04.2023
- Constructed and installed frameworks for residential buildings, ensuring structural integrity and compliance with building codes.
- Operated various power tools and equipment, maintaining safety standards during all carpentry tasks.
- Collaborated with project managers to interpret blueprints and develop detailed construction plans.
- Trained junior carpenters in proper techniques, tool usage, and safety protocols to enhance team performance.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Education
High School Diploma - General
North Surry High School
Mount Airy, NC05-2002
Skills
- Diagnostic
- Work order processing
- Customer service
- Mechanical tools
- Work with minimal supervision
- Attention to detail
- Flexible and adaptable
- Punctual and reliable
- Problem and issue resolution
- Installation and repair
- Troubleshooting skills
- Verbal and written communication
- Valid Driver's license
- Power tool proficiency
- Hand tools
- Professional and courteous
- Customer relationship management
- Documentation and reporting
- Residential construction
Timeline
Service Technician/Manager
Clayton Homes Winston-Salem
04.2023 - 02.2026
Carpenter
David Hill Builders
03.2021 - 04.2023
High School Diploma - General
North Surry High School