Joshua Wilson
West Palm Beach,FL
Summary
I am a customer service and sales specialist with a proven track record in sales performance, management and sales training and execution. I have a passion for training and continuous learning and am looking to join a team where I can continue to contribute my skillset while being challenged to continue learning and growing.
Seasoned Security Officer with background in maintaining safety and conducting regular patrols in high-traffic environments. Possess strong conflict resolution skills, surveillance expertise, and ability to respond effectively during crisis situations. Contributed significantly to reducing security risks in previous positions through proactive measures and clear communication strategies. Known for implementing comprehensive training procedures to strengthen team efficiency.
Overview
11
11
years of professional experience
Work History
Security Officer
Securitas Security
West Palm, Florida
10.2023 - Current
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Identified suspicious activity to determine appropriate response.
- Searched bags manually to identify prohibited items and contraband.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
DSP Delivery Driver
Amazon
West Palm, USA
01.2020 - Current
- Deliver packages to homes, retail locations, businesses, and other delivery destinations
- Meet promised delivery times by efficiently sorting and preparing daily delivery route
- Use handheld technology to manage delivery progress and navigate around unforeseen obstacles
- Interact with customers in a positive and professional manner
ViP Experience Manager
BBDesire Glam
West Palm, USA
01.2018 - Current
- Manage day to day experience of VIP clients
- Personal pick up and drop off of clients, products, equipment, etc
- Delivery of goods, products and equipment to various destinations across palm beach area for onsite events and appointments
- Ensure accuracy of scheduled delivery, pick up or drop off and complete successfully within a timely manner
- Ensure clients are delivered to their scheduled appointments on time with excellent customer service experience
- Maintain the luxury standard of BBDesire Glam for VIP clients and events
- Manage the Vip Experience team
- Sell VIP Experience memberships and packages to current and potential clients
Housing Technician
Goodwill
West Palm, FL
01.2021 - 10.2023
Sales Manager
Tradeshow Travel Co
West Palm, USA
01.2015 - 01.2018
- Consecutive employee of the year, highest performing sales executive and highest performing sales team I implemented new tactics to increase company sales revenue
- Managed daily team meetings and plan of execution tactics based on daily, weekly, and monthly goals
- Trained and educated team of sales professionals increasing district sales contributing to creating a #1 sales performance team
Business Account Executive
Americom
West Palm, USA
01.2014 - 01.2015
- B2B, Inbound, Outbound, and Cold Call sales tactics used to generate additional company sales revenue
- Managed 200+ accounts focusing on customer service, account maintenance and up selling existing accounts with additional products and services from the Verizon portfolio
- Acquired new business accounts for Verizon Wireless and utilized promotions and various sale tactics to target win back accounts
Education
AS - Respiratory Therapy Education
Palm Beach State University
01.2014
Diploma -
Seminole Ridge High School
01.2011
Skills
- Customer Service Specialist
- Sales Management
- Personal Driver
- Delivery Driver
- Time Management
- Detail Oriented
- Team Player
- Palm Beach Area Navigation
- Identification verification
- Personnel screening
- Premises patrol
- First aid and CPR certified
- Checkpoint management
- Security equipment operation
- Active shooter training
References
Available upon request
Timeline
Security Officer
Securitas Security
10.2023 - Current
Housing Technician
Goodwill
01.2021 - 10.2023
DSP Delivery Driver
Amazon
01.2020 - Current
ViP Experience Manager
BBDesire Glam
01.2018 - Current
Sales Manager
Tradeshow Travel Co
01.2015 - 01.2018
Business Account Executive
Americom
01.2014 - 01.2015
AS - Respiratory Therapy Education
Palm Beach State University
Diploma -
Seminole Ridge High School