LaiyahTanyi Willis
Summary
Dedicated and customer-focused professional with 7+ years of experience in customer service, warehouse operations, and data entry, along with 3 years of experience in security and janitorial services. Proven ability to provide exceptional customer support, resolve issues efficiently, and maintain professionalism in fast-paced environments. Strong communication, problem-solving, and organizational skills with a keen attention to detail. Experienced working with diverse teams and adapting to various workplace settings while consistently delivering high-quality service. Dependable, patient, and hardworking with a commitment to building positive relationships and contributing to company success. Eager to continue growing professionally and bring value to a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transit Security Officer
Platinum security officer
Stockton
09.2024 - 01.2025
- Monitored transit areas, enhancing passenger safety and security.
- Conducted regular patrols to deter unauthorized activities and maintain a secure environment.
- Responded promptly to incidents, providing immediate assistance and support.
- Documented all incidents in a logbook, ensuring accurate records for future reference.
- Assisted with crowd control during peak hours.
- Enforced safety regulations and policies to maintain a secure environment.
- Provided customer service by assisting passengers with inquiries and concerns.
- Monitored surveillance cameras for suspicious activities or persons in the area.
- Participated in drills designed to test response times during emergency scenarios.
- Conducted patrols of transit facilities to ensure safety and security of passengers, staff, and property.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Reported equipment issues and security concerns spotted on foot patrol.
Unarmed Security Guard
Allied Universal Security Services
Stockton
07.2023 - 03.2024
- Monitored access points to ensure safety and security of premises.
- Conducted regular patrols to identify and report suspicious activities.
- Responded promptly to alarms and emergencies as per protocol.
- Assisted in training new security personnel on procedures and policies.
- Observed all entrances for any signs of criminal activities or trespassers.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Managed lost and found items, ensuring safe return to rightful owners.
Warehouse Associate
FedEx
Tracy
01.2023 - 06.2023
- Operated forklifts to move materials within the warehouse efficiently.
- Received incoming shipments and inspected items for damage or discrepancies.
- Maintained accurate inventory records using warehouse management systems.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Monitored stock levels and reordered supplies when necessary.
- Handled hazardous materials safely following prescribed regulations.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Fostered positive working relationships with internal staff members while providing superior customer service.
Material Handler
Amazon
Newark
01.2022 - 12.2022
- Loaded and unloaded shipments, ensuring proper placement and organization.
- Maintained inventory accuracy by conducting regular stock checks.
- Operated forklifts to move materials throughout the warehouse efficiently.
- Assisted in training new hires on warehouse procedures and equipment use.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Secured items in truck by strapping over protective padding.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Janitorial Assistant
A.GE Prestige Company
Oakland
01.2020 - 01.2021
- Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.
- Maintained cleanliness and organization in assigned areas throughout facility.
- Operated cleaning equipment, including vacuums and floor scrubbers, effectively.
- Followed safety protocols while handling cleaning chemicals and materials.
- Stocked restrooms with necessary supplies.
- Conducted regular inspections of premises to ensure safety standards are met.
- Assisted with minor plumbing repairs such as clogged toilets or sinks.
- Followed company uniform, performance and security policies with every job.
Education
Ralph J Bunche Academy
Oakland, CASkills
Incident response
Patrol techniques
Surveillance monitoring
Access control
Cashier & Financial Daily Reports
Maintain All Safety Protocol
Computers and information technology
Mentoring and staff development
Inventory control
Administrative Support
Customer service specialist
Sales Training and Mentorship
Inbound and outbound call handling
Team Collaboration and Communication
Heavy-duty cleaning equipment repair
Attention to detail and accuracy
Scheduling and calendar management
Data entry and transactional accuracy
Certification
- Food Handlers Certificate
- A Future Business Mogul Award
- Security Guard Card
- First Aid,CPR and AED Overview Certificate
- Handcuffing Certificate
- Chemical Agents Certificate
- Baton Certificate
- Lash Certificate
- Pedicure Certificate
- Manicure Certificate
- Trades Essentials Paint Certificate(Homedepot)
- Introduction to Bartending and Mixology Certificate
- Online Arbitrage and Reselling Certificate
- Selling Products on Marketplaces Certificate
References
References available upon request.
Timeline
Transit Security Officer
Platinum security officer
09.2024 - 01.2025
Unarmed Security Guard
Allied Universal Security Services
07.2023 - 03.2024
Warehouse Associate
FedEx
01.2023 - 06.2023
Material Handler
Amazon
01.2022 - 12.2022
Janitorial Assistant
A.GE Prestige Company
01.2020 - 01.2021
Ralph J Bunche Academy