Personable and dedicated Tech Professional with extensive experience in the Tech industry. Great team Leader with upbeat, positive attitude and proven skill in establishing rapport with clients and facilitating solutions. Experience with helping a start-up tech company build their IT infrastructure including experience working for big tech giants like Microsoft and Apple. Extremely Motivated to maintain internal work satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Joshua Word
St. Louis,MO
Summary
Overview
9
years of professional experience
Work History
Mob EntertainmentSaint Louis, MO
IT Manager
03.2023 - Current
Job overview
- Provide company users with tech support for IT problems and account maintenance.
- Develop and maintain processes and technology roadmap to achieve business objectives.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Oversaw daily performance of computer systems.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Controlled operational IT budget and expenditures within department parameters.
- Identified and acted on opportunities to improve and update software and systems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Handle the Approval of Software request for teams and personnel within the company
BooksyRemote
Tech Support Representative
03.2022 - 03.2023
Job overview
- Resolve tickets and issues caused by mobile app or experienced by clients in real time.
- Work on the backend of the Booksy mobile app to identify fixes for the end user
- Collaborate with IT coworkers to help resolve other issues showing up across the department.
AppleSt. Louis, MO
Specialist
08.2022 - 03.2023
Job overview
- Troubleshoot and accommodate customers with their Apple Products.
- Work with the client to present the best solution in various real life scenarios.
- Teach and train customers with how to properly use their Apple products.
TD AmeritradeRemote
Financial Tech Representative
11.2021 - 03.2022
Job overview
- Help clients with issues experienced on TD Ameritrade's mobile app or website
- Be an advocate for clients and take ownership and tackle complex and challenging issues to resolve the client’s needs
- Resolve Tickets and document each case with detailed notes and paper trail
Cash AppRemote
Tech Support Representative
09.2020 - 11.2021
Job overview
- Effectively solve Mobile app issues for customers via phone, email and chat
- Identify, document and follow up with engineers on product bugs and features, Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and draft improvements to content in the external Support Center and internal documentation
- Collaborate with members of other teams to root out problems and be a constant resource to teammates.
PNC Bank
Financial Consultant
04.2019 - 10.2020
Job overview
- Consult with clients about financial goals and opportunities
- Present best loan and credit card options and help customers financially plan for the future.
AppleSt. Louis, MO
Specialist
07.2017 - 04.2019
Job overview
- Troubleshoot and accommodate customers with their Apple Products.
- Work with the client to present the best solution in various real life scenarios.
- Teach and train customers with how to properly use their Apple products.
MicrosoftSaint Louis, MO
Product Advisor
10.2015 - 07.2017
Job overview
- Resolve issues and find complete solutions for users day to day.
- Help troubleshoot and provide assistance with clients with their PC issues.
- Provide personal training to small businesses and Personal Clients on the use of Microsoft Hardware and Office Products.
Best BuySt. Louis, MO
Microsoft Expert
01.2015 - 09.2015
Job overview
- Learn and Teach the benefits of the Microsoft Ecosystem
- Help train Best Buy employees about Microsoft products
- Sell and coach to sell the benefits of Microsoft Products
- Making sure all displays are functional and spotless clean
- (Internal Promotion with Best Buy)
Best BuySt. Louis, MO
Computer Sales Consultant
07.2014 - 01.2015
Job overview
- Accommodate and make sales in the computer department
- Troubleshoot issues with customers Pc and Mac's
Education
Florissant Valley Community College
Associates from General Studies
01.2015
University Overview
Skills
- Issue and Resolution Tickets
- Documentation Management
- Agile Work Processes
- Team Collaboration
- Problem Resolution
- Security Improvements
- Tech Support
- Project Coordination
- Help Desk Support
- Tracking and Documentation
- Hardware and Software Repair
- Software Evaluation
- Interpersonal Skills
- Technical Troubleshooting
- Customer Service Support
- Financial Analysis
- Business Development
- Financial Planning
- Online Chat Support
- Collaborative Team Player
- Account Management
- Critical Thinking
Timeline
IT Manager
Mob Entertainment
03.2023 - Current
Specialist
Apple
08.2022 - 03.2023
Tech Support Representative
Booksy
03.2022 - 03.2023
Financial Tech Representative
TD Ameritrade
11.2021 - 03.2022
Tech Support Representative
Cash App
09.2020 - 11.2021
Financial Consultant
PNC Bank
04.2019 - 10.2020
Specialist
Apple
07.2017 - 04.2019
Product Advisor
Microsoft
10.2015 - 07.2017
Microsoft Expert
Best Buy
01.2015 - 09.2015
Computer Sales Consultant
Best Buy
07.2014 - 01.2015
Florissant Valley Community College
Associates from General Studies
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