JOSHUA Wright
United States Marines Veteran
Martinsville,OH
Summary
Proven leader and skilled welder. Expert in customer engagement and performance improvement, I have a track record of completing ambitious projects for employers like Mike's Carwash, ensuring high-quality standards and client satisfaction. Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fabrication Welder
Aerotek
Batavia, OH
02.2022 - Current
- Fabricated metal components and structures according to blueprints, drawings, and written specifications.
- Inspected welds for accuracy and adherence to quality standards.
- Assisted in training new employees as needed.
- Worked collaboratively with other team members to complete complex projects efficiently within deadlines.
Home Remodeling
Sutter Remodeling Services
Mason, OH
06.2021 - 01.2022
- Responsible for demolition and rehabilitation inside of residential properties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Maintained customer satisfaction by finishing projects with skill and adding professional details for best-in-class work.
Construction Team Member
Mikes Carwash
Loveland, OH
12.2016 - 05.2021
- Worked alongside engineers and created efficiencies in new builds, which cut down build time from 10 weeks to 7 weeks.
- Proactively completed maintenance projects to help locations run safely.
- Fabricated the required parts and equipment to complete each build.
- Proactively trained managers at locations on proper equipment safety when repairing or performing maintenance on equipment.
- Inspected completed jobs for accuracy before final sign-off from clients.
Shift Manager
Mikes Carwash
Loveland, OH
12.2016 - 12.2017
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in all mechanical upkeep and ordered parts needed for the location.
- Provided friendly customer service while interacting with guests.
- Assisted in managing the successful completion of quarterly goals.
- Lead the fitness program for the location to improve the overall health of employees.
- Responsible for the preparation of operations inspections for the location.
- Utilized customer feedback to improve customer service experience.
- Built relationships with customers to encourage repeat business.
Kitchen Shift Manager
Buffalo Wild Wings
Mason, OH
12.2015 - 12.2016
- Supervised kitchen operations to ensure that safe and efficient procedures were always followed.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Delegated work to staff, setting priorities and goals.
- Ensured customers received prompt service while completing special requests.
- Kept inventory of all produce and goods involved in the kitchen, along with preparation plans.
- Assisted with training new kitchen staff on proper techniques for food handling and safety procedures.
Logistics Supervisor
UNITED STATES MARINE CORPS
Camp Pendleton, CA
01.2013 - 12.2015
- Mentored and supervised over 150 employees, which led to mission accomplishment and improved efficiency in the workplace by 60%.
- Planned and executed over 100 successful logistical movements, involving over $10 million worth of equipment.
- Responsible for the accountability and safety of 10 Marines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Corporal
UNITED STATES MARINE CORPS
Various Locations
01.2011 - 01.2013
- Submitted comprehensive reports in a timely manner.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted in leading teams during critical times, making timely decisions, and assuring the safety of personnel, which led to mission accomplishment.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted in training and caring for service dogs.
Education
High School Diploma -
William Mason
Mason, OH05-2010
Skills
- Relationship building
- Mig welding
- Pipe fitting
- Forklift Operation
- Customer engagement
- CSR Program Management
- Performance improvement
- Customer service
Accomplishments
- Martial Arts Black Belt Instructor
- Combat Action Ribbon
- USMC Good Conduct Medal
References
- Ector Garza: Motor Transportation Logistics Chief, United States Marine Corps, Camp Pendleton, CA, 760-725-4255
- Eugene Galvan: Assistant Logistics Manager, United States Marine Corps, Camp Pendleton, CA, 262-674-4312
- Derek Powell: Mikes Carwash Area Director, Loveland, OH, 513-720-2319
Certification
- CPR
- First Aid
Timeline
Fabrication Welder
Aerotek
02.2022 - Current
Home Remodeling
Sutter Remodeling Services
06.2021 - 01.2022
Construction Team Member
Mikes Carwash
12.2016 - 05.2021
Shift Manager
Mikes Carwash
12.2016 - 12.2017
Kitchen Shift Manager
Buffalo Wild Wings
12.2015 - 12.2016
Logistics Supervisor
UNITED STATES MARINE CORPS
01.2013 - 12.2015
Corporal
UNITED STATES MARINE CORPS
01.2011 - 01.2013
High School Diploma -
William Mason