Joshua Wright
Martinsville
Summary
Proven leader and skilled welder. Expert in customer engagement and performance improvement, I have a track record of completing ambitious projects for employers like Mike's Carwash, Cummins Power Generation, Microsoft, Amazon, Compass, ensuring high-quality standards and client satisfaction. Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Zips Carwash
02.2025 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Communicated with various vendors on scheduling installs and ordering replacement parts.
- Trained location staff on safety procedures and repairs.
- Insured all Cincinnati locations followed safety tasks and operated to company standards
Fabrication Welder
Aerotek
02.2021 - 02.2025
- Fabricated metal components and structures according to blueprints, drawings, and written specifications.
- Inspected welds for accuracy and adherence to quality standards.
- Assisted in training new employees as needed.
- Worked collaboratively with other team members to complete complex projects efficiently within deadlines.
Home Remodeling
SUTTER REMODELING SERVICES (SRS)
07.2021 - 01.2022
- Responsible for demolition and rehabilitation inside of residential properties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Maintained customer satisfaction by finishing projects with skill and adding professional details for best-in-class work.
Construction Team Member
MIKES CARWASH
01.2016 - 01.2021
- Worked alongside various teams and vendors and created efficiencies in new builds, which cut down build time from 10 weeks to 7 weeks.
- Proactively completed maintenance projects to help locations run safely.
- Fabricated the required parts and equipment to complete each build.
- Proactively trained managers at locations on proper equipment safety when repairing or performing maintenance on equipment.
- Inspected completed jobs for accuracy before final sign-off from management.
Shift Manager
MIKES CARWASH
01.2016 - 01.2017
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in all mechanical upkeep and ordered parts needed for the location.
- Provided friendly customer service while interacting with guests.
- Assisted in managing the successful completion of quarterly goals.
- Lead the fitness program for the location to improve the overall health of employees.
- Responsible for the preparation of operations inspections for the location.
- Utilized customer feedback to improve customer service experience.
- Built relationships with customers to encourage repeat business.
Kitchen Shift Manager
BUFFALO WILD WINGS
01.2015 - 01.2016
- Supervised kitchen operations to ensure that safe and efficient procedures were always followed.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Delegated work to staff, setting priorities and goals.
- Ensured customers received prompt service while completing special requests.
- Kept inventory of all produce and goods involved in the kitchen, along with preparation plans.
- Assisted with training new kitchen staff on proper techniques for food handling and safety procedures.
Logistics Supervisor / Prov. Infantry
UNITED STATES MARINE CORPS
01.2013 - 01.2015
- Mentored and supervised over 150 employees, which led to mission accomplishment and improved efficiency in the workplace by 60%.
- Planned and executed over 100 successful logistical movements, involving over $10 million worth of equipment.
- Responsible for the accountability and safety of 10 Marines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted in planning various successful QRF raid missions.
Corporal / Infantry
UNITED STATES MARINE CORPS
01.2011 - 01.2013
- Submitted comprehensive reports in a timely manner.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted in leading teams during critical times, making timely decisions, and assuring the safety of personnel, which led to mission accomplishment.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted in training and caring for service dogs.
Education
High School Diploma -
William Mason
05-2010
Skills
- Networking and rapport development
- Skilled in MIG welding applications
- Pipe fitting
- Forklift Operation
- Client relationship management
- CSR Program Management
- Productivity advancement
- Customer relations
Accomplishments
- Martial Arts Black Belt Instructor
- Combat Action Ribbon
- USMC Good Conduct Medal
Certification
- CPR
- First Aid
- MIG Level 2
- Flux Core
- Forklift
- Overhead Crane
- Combi-lift
- Combi-lift 2
References
- Ector Garza, Motor Transportation Logistics Chief: United States Marine Corps, Camp Pendleton, CA, 760-725-4255
- Eugene Galvan: Assistant Logistics Manager, United States Marine Corps, Camp Pendleton, CA, 262-674-4312
- Trey Dudley: 3rd Shift Supervisor, Freeman Enclosures (Aerotek - Cummins Power Generation) Batavia, OH 606-407-2203
Timeline
Maintenance Technician
Zips Carwash
02.2025 - Current
Home Remodeling
SUTTER REMODELING SERVICES (SRS)
07.2021 - 01.2022
Fabrication Welder
Aerotek
02.2021 - 02.2025
Construction Team Member
MIKES CARWASH
01.2016 - 01.2021
Shift Manager
MIKES CARWASH
01.2016 - 01.2017
Kitchen Shift Manager
BUFFALO WILD WINGS
01.2015 - 01.2016
Logistics Supervisor / Prov. Infantry
UNITED STATES MARINE CORPS
01.2013 - 01.2015
Corporal / Infantry
UNITED STATES MARINE CORPS
01.2011 - 01.2013
High School Diploma -
William Mason
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