Joshua A Yankiver
General Manager
Pensacola,United States
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships within fast-paced settings.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Conns Home Plus
Pensacola, Florida
08.2020 - Current
- $4 Million Annual Sales
- First Conn's Home Plus in Florida
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Conns Home Plus
Beaumont, Texas
05.2017 - 10.2020
- Elevated annual Sales from $10 million to $12 Million
- Promoted 4 associates to Store Level Management Positions
Assistant Manager
Conns Home Plus
Lufkin, Texas
04.2015 - 05.2017
Assistant Manager
Wal-Mart
Lufkin, Texas
01.2012 - 01.2015
- $120 Million Supercenter
- Hardlines ( Garden Center, TLE, Stationary/Fabrics and crafts, Electronics, Sporting Goods) Consumable ( Grocery, OTC Pharmacy, Dry Grocery, Fresh) Over Night - (Whole Store preparation)
TLE Technician
Wal-Mart
Nacogdoches, Texas
01.2011 - 01.2012
Customer Service Manager
Wal-Mart
Nacogdoches, Texas
01.2010 - 01.2011
Wal-Mart, Connection Center
Nacogdoches, Texas
01.2009 - 01.2010
Cashier
Wal-Mart
Nacogdoches, Texas
01.2008 - 01.2009
Education
Music Education
Stephen F. Austin State University
Nacogdoches, TX 01.2002 - 05.2007
Skills
Relationship building and management
Team leadership and coaching
Merchandising
Training and mentoring
Strategic thinker
Customer Relations
Goals and performance
Staff training and development
Store displays
Team Building
Customer Response
Project Management
Sales expertise
Timeline
Store Manager
Conns Home Plus
08.2020 - Current
Store Manager
Conns Home Plus
05.2017 - 10.2020
Assistant Manager
Conns Home Plus
04.2015 - 05.2017
Assistant Manager
Wal-Mart
01.2012 - 01.2015
TLE Technician
Wal-Mart
01.2011 - 01.2012
Customer Service Manager
Wal-Mart
01.2010 - 01.2011
Wal-Mart, Connection Center
01.2009 - 01.2010
Cashier
Wal-Mart
01.2008 - 01.2009
Music Education
Stephen F. Austin State University
01.2002 - 05.2007