Joshua Yates
Little River,SC
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
23
23
years of professional experience
Work History
Supervisor
Squan Construction Services
Florence, SC
03.2023 - Current
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Created new strategies for improving customer service standards within the organization.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Analyzed company's expenditures and developed financial models.
- Complied with company policies, objectives and communication goals.
- Identified needs of customers promptly and efficiently.
- Provided ongoing training to address staff needs.
- Determined consumer needs to provide products and services appealing to larger market.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Monitored employee productivity to provide constructive feedback and coaching.
Manager
AT&T Communications
Detroit, MI
09.2000 - 03.2023
- Initiated new projects that resulted in increased productivity across all departments.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed annual goals for each department based on market trends and competitor analysis.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Maintained adequate staffing to meet objectives within budget.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed contracts before signing them on behalf of the organization.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Reviewed completed work to verify consistency, quality and conformance.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Produced thorough, accurate and timely reports of project activities.
- Conducted quality, timely performance feedback and performance appraisals.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Proposed or approved modifications to project plans.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Assigned work and monitored performance of project personnel.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Recruited and trained new employees to meet job requirements.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Recruited and hired qualified candidates to fill open positions.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Created training modules and documentation to train staff.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Established processes to ensure efficient workflow throughout the organization.
- Trained employees on additional job positions to maintain coverage of roles.
- Created and managed budgets for travel, training and teambuilding activities.
- Minimized staff turnover through appropriate selection, orientation and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored staff performance and addressed issues.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created monthly reports for senior management summarizing operational performance metrics.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Entered time and attendance logs in preparation for payroll.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Science - Business Management
Henry For Community
Dearborn, MI06-1996
Skills
- Operations Management
- Staff Management
- Inventory Control
- Schedule Development
- Strategic Planning
- Process Improvement
- Data Analytics
- Business Development
- Goal-Oriented
- Inventory Oversight
- Training and Mentoring
- Staff Discipline
- Process Monitoring and Improvement
- Contract Management
- Processes and Procedures
- Project Management
- Business Administration
- Policy Enforcement
- Employee Motivation
- Staff Development
Timeline
Supervisor
Squan Construction Services
03.2023 - Current
Manager
AT&T Communications
09.2000 - 03.2023
Associate of Science - Business Management
Henry For Community
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