Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist

Joshua Ybarra

Retail Manager
Houston,TX

Summary

Seasoned Retail Manager with substantial experience leading and building teams within a fast pace and constant evolving industry. Successful track record of delivering results, developing leadership roles, strategic thinking and planning. Possesses strong problem solving abilities, analytical analysis and decision making that drive business success.

Overview

12
12
years of professional experience

Work History

Assistant Manager of Operations

Forever 21
Friendswood, TX
02.2019 - 02.2025
  • Managed a top-performing store consistently generating high yearly sales that
    resulted in a reputation for ranking as a top 12 location company-wide.
  • Established store tactics and strategies to achieve operational performance and
    KPIs that led to consecutive years of 2% to 8% positive increases in comp.
  • Coordinated scheduling for a team of over 50 employees in a top-volume
    location, ensuring optimal coverage and efficiency, while maintaining payroll
    standards.
  • Determined staffing requirements, interviewing, onboarding, and developing
    new employees into top talent.
  • Managed the full-cycle onboarding process and data entry through tools such as
    ADP, First Advantage, ICIMS, and Dayforce.
  • Communicated regularly with supervisors regarding the progress made by each
    new hire during their first weeks of employment.
  • Conducted employee performance reviews, and implemented corrective actions
    to increase productivity and align with expectations.
  • Delegated assignments based on team strengths to optimize floor coverage, and
    service levels to achieve sales goals.
  • Supported seasonal floor set executions, adhering to company directives to build appealing, and trendy shops.
  • Improved product knowledge on a continuous basis to provide optimal service
    within a quickly changing environment.
  • Identified the needs of customers promptly and efficiently, and resolved any
    issues or concerns that arose.
  • Traveled to stores both within the district and out of state to provide additional operational support, and assist with various challenges

Store Manager

Forever 21
Friendswood, TX
02.2025 - 04.2025
  • Managed all aspects of store operations, including sales, merchandising, staffing,
    and customer service, in a top volume location.
  • Assigned to lead the store's liquidation and closure due to the company's
    bankruptcy, overseeing inventory sell-through, staff transitions, and final
    operational procedures.
  • Led and supported a diminishing team while maintaining morale and
    productivity through the challenging process.
  • Developed strategies on product placement and marketing to expedite and
    maximize profitability that led to over 75% increase in sales

Stock Manager

Forever 21
Friendswood, TX
08.2014 - 02.2019
  • Oversaw the inventory of incoming and outgoing deliveries.
    Tracked customer orders using efficient systems and coordinated with team
    members for storage and distribution.
  • Managed and ordered supplies necessary for daily operations, ensuring a
    seamless workflow.
  • Partnered with visual merchandisers on products needed to execute floor sets
    and collection launch dates.
  • Developed strategies to maximize efficiency in order to increase productivity and
    reduce the usage of payroll.
  • Led physical inventory counts of over 150,000 units in a 85,000 sq ft facility,
    ensuring accuracy of shrink and efficiency of loss prevention.
  • Performed audits of company policies related to safety, paperwork, and loss
    prevention procedures.
  • Coordinated with teams to address loss prevention concerns and potential
    issues.

Head Cashier

Forever 21
Friendswood, TX
06.2013 - 08.2014
  • Managed returns, exchanges, and customer complaints to ensure satisfaction and
    uphold store reputation.
  • Supported in training new team members across cashier, sales floor, and stock
    roles
  • Handled cash drawer procedures and prepared deposits during opening and
    closing shifts.
  • Assisted in visual merchandising and daily operations, including processing large
    deliveries and maintaining sales floor presentation

Education

Associate of Arts -

San Jacinto College
Pasadena, TX
05-2014

Associate of Applied Science - Audio Engineering - Music Recording

San Jacinto College
Pasadena, TX
05-2014

Skills

  • Store operations oversight
  • Team leader
  • Recruitment processes
  • Talent development
  • Weekly payroll management
  • Strategic planning
  • Problem-solving
  • Data-driven KPI assessment
  • Outstanding communication skills
  • Customer service
  • Loss Prevention

References

References available upon request.

Timeline

Store Manager

Forever 21
02.2025 - 04.2025

Assistant Manager of Operations

Forever 21
02.2019 - 02.2025

Stock Manager

Forever 21
08.2014 - 02.2019

Head Cashier

Forever 21
06.2013 - 08.2014

Associate of Arts -

San Jacinto College

Associate of Applied Science - Audio Engineering - Music Recording

San Jacinto College

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Joshua YbarraRetail Manager