Joshua York
Fate,TX
Summary
Results-oriented professional with a robust background in electrical systems and team leadership. Adept at executing maintenance procedures and crisis management to enhance facility performance and minimize downtime.
Overview
13
13
years of professional experience
Work History
Critical Facilities Engineer IV
Equinix
Dallas, TX
08.2024 - Current
- Ensures the operational readiness of massive electrical distribution systems, including medium-voltage switchgear, UPS clusters, and emergency standby generators.
- Executes critical load-bank testing and infrared thermography scans to identify and mitigate thermal anomalies before they impact uptime Service Level Agreements.
- Monitors and optimizes cooling infrastructure, including chilled water systems, CRAHs, and rooftop cooling towers, utilizing Building Management Systems.
- Acts as the Incident Commander for facility-level alarms, helping lead rapid root-cause analysis and emergency switching procedures during power grid fluctuations or equipment failures.
- Leverages 5 years of electrical expertise to help with complex preventive and corrective maintenance on PDU/RPP units, automatic transfer switches (ATS), and static transfer switches (STS).
- Helps to supervise a diverse HVAC portfolio, including the maintenance and troubleshooting of Variable Refrigerant Volume (VRV) systems, Make-Up Air Units (MAUs), and Fan Coil Units (FCUs) to ensure precise climate control.
- Manages critical facility plumbing and safety systems, including the inspection and repair of Sump Pumps and leak detection systems to prevent moisture infiltration in sub-floor environments.
- Validated System Redundancy through comprehensive "Pull-the-Plug" testing and simulated component failures, ensuring seamless transitions between utility and battery/generator power.
- Authored and executed high-stakes Methods of Procedure (MOPs) for the maintenance of live MSBs and MVTBs, eliminating the risk of accidental downtime during critical infrastructure upgrades.
- Mentors Level 3 IBX Customer Operations Techs & CFEs, bridging the gap between Customer Operations and Facilities Engineering to ensure a holistic understanding of the Equinix IBX environment.
Customer Operations Technician III
Equinix
Dallas, TX
08.2022 - 08.2024
- Provisioned high-density interconnections within a Tier III colocation environment, expertly installing and testing Fiber Optic (Singlemode/Multimode) and copper (Cat5e, Cat6, Cat6a) cabling.
- Mastered high-volume patching and cable management, ensuring clean, labeled, and documented vertical and horizontal cable runs within customer cages and cabinets to optimize airflow and aesthetics.
- Delivered world-class "Smart Hands" support, acting as the onsite eyes and ears for global enterprise clients. Tasks included equipment rack-and-stack, power cycle requests, and hardware component replacements (SFPs, line cards, memory).
- Demonstrated elite time management by prioritizing multiple high-priority "Trouble Tickets" and "Installs" simultaneously in a fast-paced, 24/7 mission-critical environment.
- Assisted with IP Configuration and network settings during equipment deployments, ensuring devices were properly addressed for remote management and network integration.
- Managed scheduled Network Maintenance windows, performing hardware swaps, firmware updates, and circuit migrations while maintaining strict adherence to change-management protocols.
- Performed high-priority Expedites, rapidly re-prioritizing workflows to meet urgent client "Time-to-Market" demands without sacrificing installation quality or safety standards.
- Provisioned Remote Console access (KVM/Serial over LAN), enabling client engineers to perform out-of-band management and remote configuration of proprietary hardware.
- Utilized diagnostic tools to verify signal levels, troubleshoot IP reachability, and resolve VLAN tagging or MTU mismatch issues for diverse client architectures
Premise Technician
AT&T
Dallas, TX
11.2018 - 08.2022
- Engineered high-speed data solutions utilizing FTTH (Fiber to the Home) and FTTN (Fiber to the Node) architectures, ensuring multi-gigabit connectivity for residential and commercial hubs.
- Performed precision fiber-optic splicing and fiber end termination (SC/APC, LC connectors), utilizing fusion splicers and mechanical termination kits to achieve ultra-low decibel (dB) loss.
- Constructed and optimized copper infrastructure, including the building and balancing of Bonded Pair and Single Pair circuits to maximize bandwidth stability over legacy and VDSL+ systems.
- Executed high-altitude aerial work via pole climbing (hooks/belts) and bucket truck operations, maintaining 100% adherence to OSHA safety standards and fall-protection protocols.
- Managed outside plant (OSP) integrity, identifying and resolving faults at the Cross-box (SAI), Terminal, and Drop levels to ensure seamless signal delivery from the CO to the premise.
- Conducted hazardous environment assessments, including gas testing for manholes and pre-climb pole inspections to mitigate workplace risks.
- Architected end-to-end Local Area Networks (LAN), including the installation of Cat5e/Cat6/Fiber structured cabling and the configuration of dual-band Wi-Fi gateways and mesh extenders.
- Utilized advanced diagnostic sets (HST-3000, ONX-580) to troubleshoot physical layer issues, bridge taps, and electromagnetic interference (EMI) affecting network performance.
- Delivered elite-level customer technical support, educating clients on network management via the Smart Home Manager app and ensuring peak performance across all connected devices
- Managed a high-value inventory of specialized tools and equipment (exceeding $40K), while maintaining a company vehicle in a constant state of operational readiness.
- Delivered a "Best-in-Class" customer experience, consistently maintaining an above average customer rating and receiving award incentives for high efficiency and low rework rates.
Aviation Supply Specialist
United States Marine Corps
Fort Worth, TX
01.2013 - 01.2021
- Managed a multi-million dollar inventory of critical aircraft components, ensuring 100% accountability and readiness for squadron operations across multiple platforms.
- Oversaw hazardous material (HAZMAT) protocols, including the safe storage, handling, and documentation of volatile aviation fluids and specialized equipment in accordance with federal regulations.
- Orchestrated logistical support during high-tempo deployments to Camp Pendleton and 29 Palms, managing the rapid requisition and distribution of critical aircraft components in austere, high-stress environments.
- Upheld the highest standards of the Marine Corps, maintaining a 100% accountability rate for multi-million dollar aviation assets and ensuring zero-fail support for squadron mission readiness.
- Instilled a culture of discipline and precision within the unit, ensuring that every logistical task—from inventory audits to heavy equipment movement—was executed with meticulous attention to detail.
- Demonstrated unwavering resilience and logistical expertise during the sensitive recovery operations for the Yankee 72 KC-130T crash in Greenwood, Mississippi.
- Worked tirelessly alongside federal and local agencies, proving the ability to remain focused and effective during one of the most challenging and high-stakes recovery efforts in recent Marine Corps history.
- Attained the rank of Corporal, assuming the mantle of a Non-Commissioned Officer (NCO) responsible for the professional development, physical readiness, and operational performance of junior Marines.
- Supervised and mentored junior Marines in warehouse operations and financial management, fostering a culture of precision, accountability.
Apprentice Electrician
C & F Electrical
Rockwall, TX
04.2014 - 10.2018
- Executed comprehensive electrical installations for both commercial and residential projects, ensuring 100% compliance with NEC and local building regulations.
- Managed comprehensive circuit installations, from rough-in to finish, ensuring all wiring, boxes, and devices were installed according to NEC standards
- Fabricated and installed conduit systems using manual and hydraulic benders (EMT, PVC, and Rigid), maintaining high aesthetic and functional standards for complex commercial runs.
- Executed full service panel installations (up to 400A+), including mounting enclosures, landing feeders, and organizing branch circuitry for residential and commercial upgrades.
- Utilized advanced diagnostic equipment including multimeters, ohmmeters, and oscilloscopes—to test circuit continuity, verify system functionality, and troubleshoot complex electrical faults.
- Interpreted complex blueprints and site plans to determine optimal routing for both underground and overhead electrical infrastructure
- Operated specialized heavy machinery, including Ditch Witch trenchers, backhoes, and dirt compactors, to excavate and prep trenches for new underground service laterals and primary feeders.
- Managed underground utility installations, ensuring proper depth, bedding, and compaction to meet municipal codes and prevent future soil settlement or conduit damage
Education
High School Diploma -
Royse City High School
Royse City, TXSkills
- Mechanical systems
- Electrical systems
- Equipment installation
- Space planning
- Asset management
- Infrastructure management
- HVAC systems
- Plumbing systems
- Fire protection systems
- Teamwork
- Problem-solving abilities
- Multitasking
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Active listening
- Task prioritization
- Adaptability
- Hand and power tools
- Problem-solving
- Attention to detail
- Customer service
- EMT/PVC conduit
- Conduit bending
- Troubleshooting skills
- Blueprint reading
- Commercial wiring
- Low-voltage systems
- Electrical installation
- Safety awareness
- Safety protocols
- Wiring layouts
- Wiring techniques
- 3 phase circuitry
- Electrical installations
- Troubleshooting
- Lighting systems
- Voltage testing
- Critical thinking
- Circuit troubleshooting
- Equipment maintenance
- Wire stripping
- Multimeter usage
Timeline
Critical Facilities Engineer IV
Equinix
08.2024 - Current
Customer Operations Technician III
Equinix
08.2022 - 08.2024
Premise Technician
AT&T
11.2018 - 08.2022
Apprentice Electrician
C & F Electrical
04.2014 - 10.2018
Aviation Supply Specialist
United States Marine Corps
01.2013 - 01.2021
High School Diploma -
Royse City High School