Joshua Zarba
New York,NY
Summary
Proven Security Officer with a strong background in emergency management and superior customer service, demonstrated during tenure at NLS Security. Skilled in personnel screening and conflict de-escalation, ensuring safety and compliance while fostering a secure environment. Achieved a significant reduction in unauthorized access through vigilant surveillance and prompt response to incidents. Able to work in any environment , and get work done while following proper procedures
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
NLS Security
06.2018 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Server
Lotus Hookah Lounge
03.2018 - 08.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Herbert H Lehman High School
Bronx, NYSkills
- Personnel screening
- Emergency Management
- Visitor tracking
- Crime Prevention
- Document Management
- Stationary surveillance
- Electronic surveillance
- Emergency Response
- Security Guard License
- Physical Fitness
- Detail Oriented
- Superior customer service
- General security
- Conflict de-escalation
Certification
- Licensed Security Guard - 2018-Present
- Licensed Food Handler - 2018-Present
Timeline
Security Officer
NLS Security
06.2018 - Current
Server
Lotus Hookah Lounge
03.2018 - 08.2020
Herbert H Lehman High School
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