Joshua Armenta
Glendale,Arizona
Summary
Dynamic Customer Care Specialist with over 11 years of experience in security and customer service, dedicated to driving operational excellence and enhancing client satisfaction across diverse environments. Proven expertise in critical thinking, effective communication, and team collaboration has led to significant improvements in service quality and efficiency. Skilled in swiftly resolving inquiries and complaints while ensuring compliance with safety regulations and company standards. Committed to fostering a positive work atmosphere and mentoring team members, poised to leverage extensive experience to elevate customer service initiatives and operational performance.
Overview
15
15
years of professional experience
Work History
Warehouse Supervisor
WE2PL
01.2026 - 06.2026
- Led team training initiatives, enhancing operational skills and fostering a culture of continuous improvement.
- Implemented process improvements that streamlined order fulfillment and increased overall productivity.
- Monitored performance metrics, identifying areas for enhancement to meet operational goals consistently.
- Developed and maintained effective communication channels between departments to ensure seamless logistics coordination.
- Handled day-to-day shipping and receiving, overseeing more than 1000 packages per day.
Warehouse Supervisor
Williams-Sonoma
02.2025 - 12.2025
- Maintained compliance with safety regulations, ensuring a safe working environment.
- Utilized problem-solving skills to address and resolve operational challenges.
- Supervised daily warehouse operations, ensuring adherence to safety protocols and efficient workflow.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
Lead Customer Care Specialist
Secure Transportation
08.2023 - 02.2025
- Delivered exceptional customer support by addressing inquiries and complaints promptly.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Maintained compliance with safety regulations and company standards in all interactions.
- Identified opportunities for process improvements to boost customer satisfaction and retention.
- Facilitated training sessions for new hires to ensure high-quality service standards.
Command Center Operator/ Security Officer
Securitas Security Service
11.2018 - 08.2023
- Monitored security systems and responded to incidents, ensuring prompt resolution and safety.
- Coordinated communication between departments to enhance operational efficiency and response times.
- Conducted thorough investigations of security breaches, documenting findings and recommending improvements.
- Provided training and support to new security personnel, fostering team cohesion and enhancing service quality.
- Implemented safety protocols and compliance measures, contributing to a secure environment for clients and staff.
Supervisor /Mobile Patrol
Allied Universal Security Services
11.2016 - 11.2018
- Directed daily operations of mobile patrol units, maintaining safety protocols and regulatory compliance.
- Coordinated communication between team members and clients to enhance service delivery.
- Led frequent training sessions for staff regarding emergency protocols and customer service guidelines.
- Administered incident reports and investigations, securing detailed documentation and follow-up.
- Executed strategies that accelerated response times and elevated client satisfaction.
Operations Supervisor
Calop Aero Ground Service
02.2011 - 10.2016
- Managed and developed security personnel to uphold safety protocol compliance.
- Executed in-depth security screenings and investigations aimed at minimizing risks.
- Oversaw communication between security teams and airport operations to elevate safety standards.
- Executed customer service strategies to enhance passenger satisfaction ratings.
- Evaluated team performance and delivered feedback to enhance workflow efficiency.
Education
High School Diploma -
Phineas Banning High School
Wilmington06.2010
Skills
- Warehouse operations
- Inventory management
- Warehouse organization
- Shipping and receiving operations
- Warehouse logistics
- Operations management
- Problem-solving
- Loading and unloading
- Order picking and processing
- Quality checks
- Inventory replenishment
- Coaching and mentoring
LANGUAGES
English
Spanish
Timeline
Warehouse Supervisor
WE2PL
01.2026 - 06.2026
Warehouse Supervisor
Williams-Sonoma
02.2025 - 12.2025
Lead Customer Care Specialist
Secure Transportation
08.2023 - 02.2025
Command Center Operator/ Security Officer
Securitas Security Service
11.2018 - 08.2023
Supervisor /Mobile Patrol
Allied Universal Security Services
11.2016 - 11.2018
Operations Supervisor
Calop Aero Ground Service
02.2011 - 10.2016
High School Diploma -
Phineas Banning High School