Joshua Bischoff
Junior Software Engineer
Mount Pleasant,MI
Summary
Highly coachable Junior Software Engineer adept at working with customers, team members and project leaders to accomplish software engineering and updating tasks according to timelines. Solid understanding of full development lifecycle. Skilled working with wide range of industry favorite, front- and back-end, technologies to produce and evaluate code.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Sales Associate/Store Manager
AT&T Authorized Retailer
Alma , MI
09.2022 - Current
- Upheld personal and store sales quotas set by the company
- Performed advanced troubleshooting of smartphones in order to ensure customer retention.
- Received store inventory and merchandising shipments.
- Held responsible for managing all store operations.
- Provided “best-in-area” AT&T customer service.
Seasonal Support Specialist
Verizon Wireless
Mount Pleasant , MI
10.2021 - 01.2022
- Set appointments for customers to be seen by sales representatives.
- Assisted customers with basic troubleshooting of smartphones in order to shorten wait times.
- Managed large ques of customers during the holiday season.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Customer Service Representative / Shift Leader
Family Video
Flint , MI
09.2018 - 08.2019
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certification in Full-Stack Application Development - Full-Stack Application Development
DevCodeCamp
Wisconsin 09.2022 - 04.2023
Bachelor of Science - Mechanical Engineering
Central Michigan University
Mount Pleasant, MI 09.2019 - 05.2022
Skills
Database programming
Timeline
Sales Associate/Store Manager
AT&T Authorized Retailer
09.2022 - Current
Certification in Full-Stack Application Development - Full-Stack Application Development
DevCodeCamp
09.2022 - 04.2023
Seasonal Support Specialist
Verizon Wireless
10.2021 - 01.2022
Bachelor of Science - Mechanical Engineering
Central Michigan University
09.2019 - 05.2022
Customer Service Representative / Shift Leader
Family Video
09.2018 - 08.2019
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