- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Gardening
Steven Pesick
Homewood,IL
Summary
Dynamic retail professional with a proven track record at Hanigs Footwear, excelling in customer service and relationship building. Skilled in upselling and inventory management, I fostered a high-performing team that boosted sales through effective merchandising strategies. Committed to enhancing customer satisfaction and operational efficiency in fast-paced environments.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
46
46
years of professional experience
Work History
Sales Associate/Store Manager
Hanigs Footwear
11.1988 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and accessibility.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Collaborated with team members to meet store goals and maintain positive atmosphere.
- Learned inventory management procedures to support stock replenishment efforts.
- Monitored store cleanliness and safety standards for optimal operational efficiency.
- Participated in promotional events to attract new customers and increase brand awareness.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Store Sales Manager
A. S. Beck Shoes-Division of Butler Shoe Corp.
04.1980 - 10.1988
- Directed daily operations to enhance store performance and customer satisfaction.
- Trained and mentored sales staff to improve product knowledge and service quality.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjusting strategies for improved revenue generation.
- Led team meetings focused on performance improvement, fostering a culture of accountability and excellence.
- Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Boosted store sales by implementing effective merchandising strategies and eye-catching displays.
- Mentored junior staff members creating a supportive work culture promoting teamwork increasing productivity.
- Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
- Analyzed sales data regularly to identify trends and adjust strategies as needed to capitalize on opportunities or address challenges.
- Assisted customers in making informed purchasing decisions by providing tailored recommendations based on their needs and preferences.
- Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.
Education
No Degree - BUSINESS LAW
Prairie State College
Chicago Heights, ILNo Degree - HISTORY OF ARCHITECTURE AND ART
University of Illinois At Chicago
Chicago, ILNo Degree - ACCOUNTING AND ECONOMICS
Roosevelt University
Chicago, ILNo Degree - Spanish Language And Literature/Humanities
Wright Community College
Chicago, ILHigh School Diploma -
RICH EAST H.S.
Park Forest, IL06-1977
Skills
- Customer service
- Teamwork and collaboration
- Retail store operations
- Upselling and cross selling
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
Interests
Timeline
Sales Associate/Store Manager
Hanigs Footwear
11.1988 - Current
Store Sales Manager
A. S. Beck Shoes-Division of Butler Shoe Corp.
04.1980 - 10.1988
No Degree - BUSINESS LAW
Prairie State College
No Degree - HISTORY OF ARCHITECTURE AND ART
University of Illinois At Chicago
No Degree - ACCOUNTING AND ECONOMICS
Roosevelt University
No Degree - Spanish Language And Literature/Humanities
Wright Community College
High School Diploma -
RICH EAST H.S.