Lora Graham
Macon,GA
Summary
Experienced with customer relationship management. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Skilled in communication, problem-solving, .multi-tasking and time management. Eye for detail and works well under pressure.
Overview
11
11
years of professional experience
Work History
Sales Associate/Store Manager
R & D Food Mart
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Program Director
New Beginnings Womens Recovery Home
08.2017 - 12.2023
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Monitored program performance to identify areas for improvement.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
Head Hostess/ Server
Sunny's BBQ
08.2014 - 07.2017
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
Education
Associate of Human Resources -
Riley College
Savannah, GABachelor of Human Resources -
Strayer University
Macon, GA.04-2029
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Resolved product issue through consumer testing.
Timeline
Sales Associate/Store Manager
R & D Food Mart
04.2024 - Current
Program Director
New Beginnings Womens Recovery Home
08.2017 - 12.2023
Head Hostess/ Server
Sunny's BBQ
08.2014 - 07.2017
Associate of Human Resources -
Riley College
Bachelor of Human Resources -
Strayer University
Similar Profiles
Abdul VirmaniAbdul Virmani
Cashier at World Food MartCashier at World Food Mart
Gina JamesGina James
Lead Cashier at Sav a Step Food MartLead Cashier at Sav a Step Food Mart
Vishavjit SinghVishavjit Singh
Customer Service Representative at Taza Food MartCustomer Service Representative at Taza Food Mart