Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Joshua David Ruble

North Charleston,SC

Summary

Dynamic Customer Service Coordinator/ Incident Control with a proven track record in complaint handling and logistics management. Recognized for enhancing customer satisfaction through effective issue resolution and strong product knowledge. Skilled in documentation and proficient in Company based Office programs, I excel in fostering relationships and driving operational efficiency.

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Sought after industries. Hardworking, disciplined and reliable manager with demonstrated record of success.

Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.

Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Successful Customer Service with 15+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Precise Office Administrator with [Number] years of experience. Expert in [Software] and [Type] protocols with training in [Area of expertise]. Distinguished history of decreasing office spending while increasing functionality.

Overview

9
9
years of professional experience

Work History

Customer Service Coordinator

Alsco
02.2022 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Coordinated logistics for customer orders.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Assistant Store Manager

Pier 1 Imports Inc
02.2019 - 03.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Incident Coordinator/ Seibel Specialist

Lowes CDT
10.2016 - 02.2019
  • Facilitated smooth hand-offs between shifts by thoroughly documenting incident status updates and ensuring clear communication among team members.
  • Ensured compliance with industry regulations and company policies during all stages of the incident management process.
  • Promoted a proactive approach to risk mitigation through early identification and resolution of potential incidents.
  • Enhanced incident response times by streamlining communication and coordination between teams.
  • Maintained accurate records of incidents, ensuring comprehensive documentation for future reference and analysis.
  • Developed strong relationships with internal teams and external vendors, fostering collaboration during incident resolution efforts.
  • Increased customer satisfaction with timely resolution of incidents through efficient triage and prioritization processes.
  • Coordinated training sessions for team members on incident management best practices, strengthening overall team performance.
  • Improved the efficiency of incident management processes by regularly reviewing and updating standard operating procedures.
  • Developed and implemented preventive maintenance procedures.
  • Generated reports to track performance and analyze trends.
  • Offered assistance in implementing and developing training programs.
  • Followed all company policies and procedures to deliver quality work.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.

Education

Medical Billing & Coding

DeVry Education
New York, NY
04-2026

Associate of Arts - Fine Arts

South Carolina Governor's School For The Art's
Greenville, SC
08-2019

Skills

  • Account management
  • Documentation skills
  • Logistics management
  • Clerical support
  • Invoice verification
  • Quote preparation
  • Quality assurance
  • Register operations
  • Call flow maximization
  • Complaint handling
  • Customer focus
  • Conflict management
  • Issue resolution
  • Product knowledge
  • Handling escalations
  • Microsoft outlook, word, and Excel

Interests

  • Experimenting with different creative mediums, like Oil's, Watercolor, and Graphite, to expand skills and techniques
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Exploring various forms of art, such as Visual, environmental instillation, and mixed media, to nurture creativity and personal growth
  • Graphic Design
  • Getting involved in local advocacy groups to promote positive change in the community
  • Animal Welfare Advocacy

Timeline

Customer Service Coordinator

Alsco
02.2022 - Current

Assistant Store Manager

Pier 1 Imports Inc
02.2019 - 03.2020

Incident Coordinator/ Seibel Specialist

Lowes CDT
10.2016 - 02.2019

Medical Billing & Coding

DeVry Education

Associate of Arts - Fine Arts

South Carolina Governor's School For The Art's
Joshua David Ruble