Results-driven IT professional with a Bachelor's degree in Information Technology and a Cyber Security certification. Demonstrated expertise in technical support , network security , and troubleshooting , consistently reducing security incidents and optimizing system performance. Proven ability to efficiently manage hardware/software maintenance, resolve issues promptly, and provide exceptional customer service. Recognized for improving operational processes and contributing to cost-saving initiatives.
Hi, I’m
Joshua Dozier
Summary
Overview
3
years of professional experience
Work History
Bulloch Solutions
IT Technician Intern
05.2023 - 08.2023
Job overview
- Managed technical support and maintenance for 75+ company-owned hardware devices.
- Helped prevent security intrusions by troubleshooting and updating software and hardware , reducing incidents by 30%.
- Provided on-call technical assistance for local clients, ensuring effective communication between clients and team, resulting in a 95% client satisfaction rate.
- Performed daily cyber security audits on all company devices using remote connections.
- Prioritized help desk requests based on urgency and business impact while maintaining excellent customer service using remote troubleshooting.
- Safeguarded system stability after new software installations by conducting routine performance monitoring checks.
United Parcel Service, UPS
Supervisor of Operations
10.2020 - 08.2021
Job overview
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution , maximizing productivity without overwhelming team members or compromising quality of work.
- Created detailed reports on operational performance for executive leadership, improving reporting accuracy by 40%.
- Led the building in service numbers, saving the company approximately $10,000 per truck for three months, contributing to a total savings of $90,000.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Education
Georgia Southern UniversityStatesboro, GA
Bachelor of Science from Information Technology Cyber Security
05.2023
University Overview
- Relevant Coursework: Ethical Hacking, Operating Systems, Network Security, & Data Communications
- Project: SSMS Project, The goal of this project was to learn to create and implement a database using SQL, by creating an international hotel chain.
- Capstone Project: Penetration Testing Lab, Project Lead: Designed a PenTest Lab that uses multiple Virtual Machines to train myself on both Network Security and Ethical Hacking.
Skills
- Remote Support
- Software Installation
- Network configuration
- Helpdesk experience
- Incident Response
- Network Security
- Phishing Detection
- Vulnerability Assessment
- Python Programming
- Excel Functions
- SQL
- Customer Support
Timeline
IT Technician Intern
Bulloch Solutions
05.2023 - 08.2023
Supervisor of Operations
United Parcel Service, UPS
10.2020 - 08.2021
Georgia Southern University
Bachelor of Science from Information Technology Cyber Security