Noah Ketron
Shady Spring,WV
Summary
Adept in computer diagnostics and network management, honed through a challenging role at Academy of Careers and Technology, I excel in delivering top-notch customer service and technical support. Leveraging a CompTIA A+ certification, my expertise spans from hardware troubleshooting to cybersecurity, ensuring robust system integrity and client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician Intern
New River Community And Technical College
08.2024 - Current
- Managed software installations and upgrades, maintaining optimal system functionality at all times.
- Enhanced system performance by troubleshooting hardware and software issues.
- Improved help desk response times by efficiently prioritizing support requests based on urgency and impact on business operations.
- Conducted thorough system diagnostics, identifying root causes of problems for prompt resolution.
- Assisted in the deployment of new hardware devices, ensuring seamless integration into existing infrastructure.
- Supported end-users with technical assistance, resulting in reduced downtime and increased productivity.
- Maintained up-to-date inventory records for all IT assets, allowing for efficient management and tracking of resources.
- Streamlined processes by automating routine tasks, increasing operational efficiency across the organization.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote support to end-users, resolving issues quickly without disrupting workflow or requiring on-site visits.
Computer Repair and Networking
Academy of Careers and Technology
08.2023 - 05.2024
- Company Overview: Company Overview: Simulated Workplace
- Computer repair and diagnostics
- Installing connectors on network cables
- Configuring access control lists and control groups
- Managing firewalls and content filtering systems
- Mobile device management
- Creating and maintaining network and computer systems
- Maintaining and recording inventory
- Scanning inbound and outbound packages
- Organization and loading of trailers
- Oral communication with customers
- Company Overview: Simulated Workplace
Warehouse Package Handler
FedEx Ground
02.2024 - 07.2024
- Scanning inbound and outbound packages
- Organization and loading of trailers
Retail Associate
Winterplace
12.2022 - 12.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Cybersecurity - Cyber Security
New River Community & Technical College
WVComputer Repair and Networking -
Academy of Careers and Technology
05.2024
Comptia A+ Training -
Academy of Careers and Technology
05.2024
Skills
- Technical Support Services
- Computer Diagnostics
- Network Management
- Operating System Management
- Network Security
- Communication
- Microsoft Word
- Customer Service
- Asset Management
- POS
- Mobile device management
- Creating and maintaining network and computer systems
- Maintaining and recording inventory
- Scanning inbound and outbound packages
- Organization and loading of trailers
- Oral communication with customers
- Hardware and software installation
- Security issues troubleshooting
- Printer repair
- Peripheral setup
- Operating system installation
- Report writing
- CompTIA A certified
- Cybersecurity best practices
- Hardware troubleshooting
- Hardware installation
- Electronics repair
- Application installations
- Server maintenance
- Software configuration
- Troubleshooting and Diagnostics
- Information security
- Software deployment management
- Helpdesk services
- Problem resolution
- Technical Support
Certification
- OSHA 10, 02/2024
- CompTIA A+
- PC Pro
Timeline
IT Technician Intern
New River Community And Technical College
08.2024 - Current
Warehouse Package Handler
FedEx Ground
02.2024 - 07.2024
Computer Repair and Networking
Academy of Careers and Technology
08.2023 - 05.2024
Retail Associate
Winterplace
12.2022 - 12.2023
- OSHA 10, 02/2024
- CompTIA A+
- PC Pro
Cybersecurity - Cyber Security
New River Community & Technical College
Computer Repair and Networking -
Academy of Careers and Technology
Comptia A+ Training -
Academy of Careers and Technology
Similar Profiles
Samantha BessSamantha Bess
Director/Clinical Coordinator Surgical Technology at New River Community And Technical CollegeDirector/Clinical Coordinator Surgical Technology at New River Community And Technical College
Kimberly Borne MoonKimberly Borne Moon
Cosmetology Instructor at New River Community And Technical CollegeCosmetology Instructor at New River Community And Technical College
Lexi CallensLexi Callens
Clinical Adjunct Instructor at Black River Technical CollegeClinical Adjunct Instructor at Black River Technical College
Madison DindalMadison Dindal
Honor Guard Member at WVARNGHonor Guard Member at WVARNG
William BurdetteWilliam Burdette
Completion Consultant at WorkriseCompletion Consultant at Workrise