Joshua Irish
Riverview,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Patient Experience Manager
Ethos Health Group
04.2019 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
Spine Care Consultat
Laser Spine Institute
04.2013 - 03.2019
- Delivered unprecedented service to clients through personalized consultations.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Fostered friendly, warm, and exceptional customer experience.
- Handled busy schedules and stayed on top of key deadlines.
- Resolved customer complaints and facilitated conflict resolutions.
General Manager
Tire Discounters
03.2006 - 03.2013
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
Kings Kids Academy
Hillsboro, OH06.1999
Skills
- Customer Relations
- Staff Training
- Credit Card Payment Processing
- Sales Expertise
- Senior Leadership Support
- POS Systems Expertise
- Customer Consulting
- Best Practices and Standards
Accomplishments
Ethos EVP Award Q2 2022
LSI COO Excellence Award June 2018
LSI Top Performer
LSI Buzz Light-year award 2015
LSI COO Excellence Award April 2015
General Manager of the year 2012
Rookie Manager of the year 2011
Hobbies: Disc Golf & Cars
On the weekends when I'm not watching my daughters cheer or play volleyball, I like to play disc golf and go to car shows.
Timeline
Patient Experience Manager
Ethos Health Group
04.2019 - Current
Spine Care Consultat
Laser Spine Institute
04.2013 - 03.2019
General Manager
Tire Discounters
03.2006 - 03.2013
High School Diploma -
Kings Kids Academy
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