Joshua J Villlanueva
Henderson,NV
Summary
Driven customer service and sales-oriented individual with over 5 years of experience. Expertise in hospitality, marketing, advertising, team building, leadership and administration. Polished in business operations and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Able to create relationships and brand loyalty to drive repeat business. I bring a high-energy and great work ethic to improve overall efficiency to any company. Proactive, organized, detail orientated and thrive in intensive environments.
Overview
8
8
years of professional experience
Work History
Bartender
Wynn Las Vegas
Las Vegas, NV
09.2023 - Current
- Maintained cleanliness and hygiene of the bar area, including stocking glassware, polishing glasses and cleaning spills.
- Organized and served drinks to customers in a timely manner according to established procedures.
- Assisted in ordering supplies for the bar.
- Greeted customers warmly upon arrival and provided excellent customer service throughout their visit.
- Checked identification of patrons to verify age requirements for purchase of alcoholic beverages.
- Kept track of drink orders from wait staff or directly from guests to ensure accuracy in delivery.
Bartender
Cafe Sevilla/Cafe Sevilla Nightclub
Costa Mesa, CA
04.2021 - 09.2023
- Maintained detailed inventory of bar supplies and stocked work areas.
- Checked patron identification and monitored guests to control service and limit over-intoxication.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Server/Bartender
Trenta Pizza & Cucina
Costa Mesa, CA
06.2021 - 08.2023
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Created cocktail menu for their restaurant.
Customer Service Supervisor
Patriot Golf Inc
San Juan Capistrano, CA
05.2021 - Current
- Analyzed marketing information and translated it into strategic plans for store operations.
- Created media campaigns and analytics reports to inform account managers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Contacted new and existing customers to outline benefits of products.
Server
Brio Tuscan Grille
Irvine, CA
01.2021 - 04.2021
- Educated guests on daily specials, appetizers, entrees, dessert, and specialty cocktails.
- Expo the line and inspected food for proper quality before delivering to guests. Managed expo and kept communication with the line and servers through myself to minimize errors.
- Supported hosts, servers and bussers. I helped and provided any assistance.
- Maintained the virtual kitchen by inputting orders in the POS system and preparing them for take out.
- Before taking any guests to a table or as they pass through the restaurant and especially before leaving. I always have a smile and acknowledge those around me to provide a more welcoming environment. A simple, "Hello/Goodbye", makes a difference.
Sales Representative
Warrior Custom Golf
Irvine, CA
01.2017 - 01.2020
- Negotiated sales with potential customers and provided products for existing customers.
- Built a pipeline of repeat business and referral business.
- Provided follow ups and maintained customer relationships.
- Ability to recognize when customers should be closed or let go of the sale.
Skills
- Communication
- Hospitality
- Team Oriented
- Sales
- Attention to details
- Proactive
Timeline
Bartender
Wynn Las Vegas
09.2023 - Current
Server/Bartender
Trenta Pizza & Cucina
06.2021 - 08.2023
Customer Service Supervisor
Patriot Golf Inc
05.2021 - Current
Bartender
Cafe Sevilla/Cafe Sevilla Nightclub
04.2021 - 09.2023
Server
Brio Tuscan Grille
01.2021 - 04.2021
Sales Representative
Warrior Custom Golf
01.2017 - 01.2020
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