Joshua "Jin" Bendowski
West Jordan
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Facilities Technician
Granger Medical
West Jordan, UT
01.2023 - Current
- Enhanced facility efficiency by conducting regular maintenance checks and addressing issues promptly.
- Reduced equipment downtime by implementing preventive maintenance programs and coordinating timely repairs.
- Improved overall safety within the facility by identifying potential hazards and implementing corrective actions.
- Streamlined workflow processes, optimizing space utilization for maximum productivity.
- Served as a liaison between management teams and external contractors during construction projects.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Provided exceptional customer service, resolving tenant concerns quickly and efficiently to maintain satisfaction levels.
Assistant Manager
5.11 Tactical
Salt Lake City, UT
08.2022 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Collaborated with other technicians to complete complex repairs, improving overall team productivity.
- Provided exceptional customer service while responding to work orders, resolving issues in a timely manner.
- Maintained accurate records of all maintenance activities, ensuring proper documentation for facility management review.
- Supported facility renovations by assisting with demolition, construction, and installation tasks as needed.
- Extended equipment lifespan through regular lubrication, calibration, and part replacement as needed.
- Fostered a positive work environment through teamwork, collaboration, and maintaining an organized workspace.
- Conducted routine assessments of plumbing systems to identify leaks or potential issues before they escalate into costly damages.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Reported issues to property manager so effective resolutions could be put into place.
Tire and Battery Installer
Sams Club Tire And Battery
West Jordan, UT
12.2021 - 08.2022
- Dismounted, mounted and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maximized efficiency by coordinating changing and rotating of tires.
- Operated equipment such as hydraulic lift and tire dismount/re-mounting machine and tire balancer.
- Maintained and managed tire and hardware inventory.
- Repaired punctures by locating leaks, removing embedded objects and patching holes.
- Assisted team by keeping shop tidy, clean and free of safety hazards.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Delivery Specialist for Amazon
DDSC
West Jordan, UT
10.2021 - 12.2021
- Coordinated consistent on-time deliveries of damage-free goods.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Directly interacted with customers to packages and ordered goods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Tracked delivery information, mileage and fuel use while on shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Verified load against delivery ticket before beginning every shift.
- Submitted receipts and money received from deliveries at end of each shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Drove company truck for local pick-ups and deliveries.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
Production Assistant
Desert Tech
West Valley City, UT
09.2021 - 10.2021
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Documented production information via daily system logs and discussed issues with management.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Walmart #3232
Walmart
West Jordan, UT
08.2019 - 08.2021
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maximized efficiency by coordinating changing and rotating of tires.
- Operated equipment such as hydraulic lift and tire dismount/re-mounting machine, automated oil despensing machine.
- Maintained and managed tire and hardware inventory.
- Evaluated fluid levels, battery functioning and vehicle leaks.
- Repaired punctures by locating leaks, removing embedded objects and patching holes.
- Assisted team by keeping shop tidy, clean and free of safety hazards.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Helped mechanics with general maintenance work such as battery and oil changes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Walmart #4763, #1686, #1604
Walmart
06.2011 - 01.2017
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Managed rollout of all new product lines and program updates.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Sought ways to improve processes and services provided.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Bingham High School
South Jordan, UT06.1995
Skills
- Customer Relationship Management
- Staff Management
- Time Management
- Business Development Understanding
- Financial Management
- Staff Training
- Staff Development
- Customer Relations
- Cost Control
- Staff Supervision
- Transaction Monitoring
- Contract Management
- Statistical Data Gathering
- Recruiting and Interviewing
- Sales Reporting
- Customer Service and Satisfaction
- Operational Efficiency and Safety
- Sales and Marketing
- Money Handling
- Closing Oversight
- Managing Multiple Priorities
- Hiring and Training
- Retail Operations Management
- Orientating and Training
- Training and Development
- Shrinkage Prevention
- Strategic Planning
- Product Branding
- Product and Service Knowledge
- Team Motivation
- Directing Team Members
- Shift Coverage
- Maximizing Profitability
- Cash Deposits and Receipts
- Scheduling and Coordinating
- Monetary Transactions
- Employee Coaching and Mentoring
- Overseeing Employees
- Shrink Minimization
- Merchandising
- Training
- Negotiation
- Reporting
Professional References
Erin Washburn
Facilities Project Manager @Granger Medical
ewashburn@grangermedical.com
801.792.3994
Michelle Quintana
Practice Manager @Murray Womens Health
mquintana@grangermedical.com
385.434.7296
Amy Fritz
Practice manager @Summit Urology SLC
afritz@grangermedical.com
801.531.9453
Rebecca Beck
Practice Manger @Murray Sleep and Lung
rbeck@grangermedical.com
801.867.3547
Darcy Chacon
Operations Manager @West Jordan Dermatology
dchacon@grangermedical.com
801.953.2951
Timeline
Facilities Technician
Granger Medical
01.2023 - Current
Assistant Manager
5.11 Tactical
08.2022 - 01.2023
Tire and Battery Installer
Sams Club Tire And Battery
12.2021 - 08.2022
Delivery Specialist for Amazon
DDSC
10.2021 - 12.2021
Production Assistant
Desert Tech
09.2021 - 10.2021
Walmart #3232
Walmart
08.2019 - 08.2021
Walmart #4763, #1686, #1604
Walmart
06.2011 - 01.2017
High School Diploma -
Bingham High School