Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joshua L. Wilcox

North Las Vegas

Summary

Meticulously organized and highly motivated Paramedic bringing a proven history of providing excellent patient care through medical knowledge and strong patient rapport. Thorough and knowledgeable with a focus on creating a safe and trusting care environment.

Sales engineering professional with deep understanding of technical sales processes and product solutions. Adept at seamlessly integrating client requirements with technical capabilities. Known for collaborative team efforts and consistently achieving targets, showcasing adaptability and reliability. Proficient in technical analysis and customer relationship management.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Vice President

ROI Promotions
02.2025 - Current
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Identified opportunities to improve business process flows and productivity.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.

Paramedic

Medic West Ambulance
07.2020 - Current
  • Provide patient care on the ambulance as a paramedic.

  • Complete Patient Care Reports for all patients.

  • Assist local fire departments and law enforcement departments with various calls for service.

  • Cultivate good working relationships with local hospital staff.

  • Provide ride along opportunities for people interested in entering the field.

Sales Engineer

Omnigo Software
12.2020 - 02.2025
  • Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Identified and supported resale opportunities to achieve sales plans.
  • Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
  • Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
  • Attended trade shows and seminars to promote products and network with industry contacts.
  • Suggested ideas for product evolution and new product variants.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
  • Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
  • Designed and delivered product training for clients.
  • Assisted marketing team in creating targeted collateral materials that effectively communicated product benefits to potential customers.
  • Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
  • Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
  • Achieved consistent year-over-year growth in territory sales by proactively identifying new opportunities and strategically expanding business relationships within existing accounts.
  • Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.

Lead Instructor

Western Nevada College
09.2022 - 09.2024
  • Evaluated student demographics to make effective choices in class and activity development.
  • Created culture focused on teaching whole student and developing individual potential.
  • Motivated junior teachers to provide exceptional learning environments.
  • Reviewed class and student records to look for areas in need of improvement and implement plans of action.
  • Created and developed lesson plans to meet students' academic needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Instructor Assistant

Western Nevada College
01.2019 - 08.2022
  • Supported student learning objectives through personalized and small group assistance.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Provided support during classes, group lessons and classroom activities.
  • Assessed student assignments to check quality and completeness and assign grades.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Taught small groups of students focused on specific parts of coursework.
  • Mentored students through office hours and one-on-one communication.
  • Introduced new and innovative ways to teach students skills vital to their success in EMS.

Firefighter Paramedic

East Fork Fire Protection District
08.2019 - 05.2020
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services as a paramedic.
  • Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools.
  • Make daily inspections of facilities and equipment.
  • Cleaned and performed general maintenance of fire equipment and fire stations.
  • Accurately completed written and verbal reports on patient care to hospital emergency departments.
  • Maintained an accurate log book of all narcotic medications administered to patients.

Surveillance Observer

Grand Sierra Resort and Casino
01.2015 - 11.2018
  • Work with Security to maintain the security of the casino.
  • Ensure the safety and security of Guests at all times.
  • Make correct log entries into the iTrak system.
  • Monitor the casino for illegal activity.
  • Observe and audit the table games for advantage play and P&P compliance.
  • Count Down possible advantage players.
  • Conduct audits of various departments as an undercover agent.
  • Created and implemented a formalized training program for new Operators.

Surveillance Officer I

Viejas Gaming Commission
01.2014 - 04.2015
  • Appointed to cross-train as an Inspector Responsibilities:.
  • Work with Security to maintain the security of the casino.
  • Ensure the safety and security of Guests at all times.
  • Make correct log entries into the iTrak system.
  • Monitor the casino for illegal activity.
  • Observe and audit the table games for advantage play and P&P compliance.
  • Count Down possible advantage players.

Deputy Sheriff

San Diego Sheriff's Department
01.2002 - 01.2013
  • Promoted To Training Officer / Corporal.
  • 5 Year Service Award.
  • Letter of Appreciation from DA Bonnie Dumanis.
  • Letter of Appreciation from Downtown Superior Court.
  • 10 Year Service Award Responsibilities:.
  • Maintain the security of the detention facility.
  • Ensure the safety and security of sworn and civilian staff.
  • Ensure the safety of all inmates.
  • Respond to any and all critical incidents.
  • Write all necessary reports.

Education

Paramedic Certification - Emergency Medical Technology

Truckee Meadows Community College
Reno, NV
2018

Fire Science

Truckee Meadows Community College
Reno, NV

EMT Advanced - Emergency Medical Technology

Truckee Meadows Community College
Reno, NV

EMT Basic Completed - Emergency Medical Technology

Truckee Meadows Community College
Reno, NV

Fire Prevention And Safety Technology

Carson City Regional Fire Academy
Carson City
01.2020

Skills

  • Interpersonal Communication
  • Public Speaking
  • Leadership
  • Computer Literacy
  • Time Management
  • Critical Thinking
  • Small Group Communication
  • Organizational Management
  • Exceptional Writing Skills
  • Self-Motivation
  • Negotiations/Mediations
  • Physically fit

Accomplishments

  • Vice President of Class #29.
  • Appointed to the Dean's List at TMCC in Fall 2017.
  • Valedictorian of Class #29.
  • Achieved Gold Level status in the Bridge Program at TMCC.
  • Curriculum Development
    Tailored educational curriculum to Surveillance Operators with range of learning styles, disabilities, strengths, and weaknesses.
    Developed a training plan for employees with any range of experience.
  • Curriculum Implementation
    Taught basic policy and procedure, computer operations, casino operations, gameplay of table games, and Count Check procedures for new employees.
  • Successfully updated and merged computer systems with SLS Casino and Resort in Las Vegas, NV with Grand Sierra Resort and Casino in Reno, NV.

Certification

  • EMT - Basic
  • EMT - Advanced
  • EMT - Paramedic
  • ACLS
  • PALS
  • ITLS
  • CPR
  • Entry Level Firefighting (E.L.F.)
  • Introduction to Fire Safety
  • Firefighter 1
  • Firefighter 2
  • Hazmat
  • Wildland
  • PHTLS
  • ICS 100
  • ICS 200
  • ICS 700
  • ICS 800

Timeline

Vice President

ROI Promotions
02.2025 - Current

Lead Instructor

Western Nevada College
09.2022 - 09.2024

Sales Engineer

Omnigo Software
12.2020 - 02.2025

Paramedic

Medic West Ambulance
07.2020 - Current

Firefighter Paramedic

East Fork Fire Protection District
08.2019 - 05.2020

Instructor Assistant

Western Nevada College
01.2019 - 08.2022

Surveillance Observer

Grand Sierra Resort and Casino
01.2015 - 11.2018

Surveillance Officer I

Viejas Gaming Commission
01.2014 - 04.2015

Deputy Sheriff

San Diego Sheriff's Department
01.2002 - 01.2013

Fire Science

Truckee Meadows Community College

EMT Advanced - Emergency Medical Technology

Truckee Meadows Community College

EMT Basic Completed - Emergency Medical Technology

Truckee Meadows Community College

Paramedic Certification - Emergency Medical Technology

Truckee Meadows Community College

Fire Prevention And Safety Technology

Carson City Regional Fire Academy

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Joshua L. Wilcox