Joshua M. Guzman
Camden,NJ
Summary
Demonstrates self-initiative and possesses the ability to make decisions quickly. The reliable and punctual associate who possesses an excellent work ethic and more than five years in customer service. Areas of expertise include inventory, cash management, and exceptional customer service skills.
Overview
4
4
years of professional experience
Work History
Dock Worker
A Duie Pyle
, NJ
01.2021 - Current
- Used forklifts, hand trucks, and pallet jacks to move materials on the dock.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Identified items and corresponding costs and tabulated bills using a cash register, calculator, or other price equipment.
Banking Specialist
TD Bank
, NJ
12.2019 - 01.2021
- Helped customers prepare documents required to complete transactions and process requests.
- Identified customer desires and goals through needs-based sales tactics.
- Counted currency, coins, and checks in cash drawer, night depository, and ATM.
- Opened new accounts and made changes to existing accounts.
Customer Service Agent
Pioneer Credit Recovery
, NJ
04.2019 - 12.2019
- Answer calls for the State of New Jersey Hotline in regards to Homestead Benefit credit/check
- Communicate dollar amounts of calculated benefits
- Advise taxpayers of dates in which their benefits are scheduled for credit or to be mailed out
- Calculate benefit amounts
- Correcting applications already filed with the State of New Jersey
- Gather correct information from taxpayers and fill out referrals, which are sent to the State for adjustments
- Adjusting the State’s records and simplifying the filing process for taxpayers
- Communicate to taxpayers where to mail certain information needed by the State to process their applications
- Adjust taxpayers’ addresses in the State’s system to reflect the current address
- Order paper applications for taxpayers who request them.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects.
Fuel Associate
Wawa
, NJ
02.2018 - 03.2019
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working in clothing department settings, and wore uniforms per company policy.
- Built trustful relationships with customers to encourage return visits.
- Maintained clean and orderly work station.
Education
High School Diploma -
Camden Academy Charter High School
06.2011
Skills
- Bilingual (Read, Write and Speak Spanish)
- Standards Compliance
- Understanding Customer Needs
Volunteer - Iglesia Fuego Celestial 11/2006
- Music Director
- Social Media
- Sound Tech
- Translator
Timeline
Dock Worker
A Duie Pyle
01.2021 - Current
Banking Specialist
TD Bank
12.2019 - 01.2021
Customer Service Agent
Pioneer Credit Recovery
04.2019 - 12.2019
Fuel Associate
Wawa
02.2018 - 03.2019
High School Diploma -
Camden Academy Charter High School
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