Joshua Mack
Redford,MI
Summary
Top-notch professional with expertise in menu development, kitchen management and staff training. Creates unique and delicious dishes while controlling food and labor costs. Collaborative and committed to seeking feedback from customers and staff to improve kitchen workflows. Very passionate about career and sincere love for cooking. Works very well as a dynamic leader in very high-pressure fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Buddy's Pizza
01.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
Masonry Laborer
National Restoration
07.2023 - Current
- Enhanced project efficiency by skillfully mixing and applying mortar, cement, and grout for various masonry tasks.
- Contributed to timely project completion by effectively cutting, shaping, and laying bricks and stones in proper alignment.
- Improved worksite safety by diligently maintaining clean work areas, removing debris, and organizing tools and materials.
- Assisted with constructing durable walls, floors, chimneys, fireplaces, patios, walkways, and other structures using brick or stone materials.
Consultant Executive Chef
Ex-Wife's Famous Chicken / Lefty Cheese Steak
11.2022 - 02.2023
- Managed over 200 customer calls per day and "Increased sales by 30%".
- Collaborated with other Executive Chefs within the company network to share best practices and develop new menu items that showcased each property's unique offerings.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes for the opening of multiple store location.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Streamlined kitchen operations for increased efficiency and improved food quality.
Executive Corporate General Manager/Chef
Grumpy's
02.2020 - 12.2022
- Opened from ground up, Over 3 locations. Ensured all building codes and food safety where up to code with fire marshals, building control and health departments.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed unique and appealing menus for special events, resulting in increased bookings and positive customer feedback.
- Enhanced restaurant reputation by consistently delivering high-quality, innovative dishes in competitive market.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Created all of restaurants Procedures and daily routines for front of house and back of house.
- Boosted revenue through targeted marketing campaigns, special events and festivals, and promotions, conducting news interviews for at Sylvania location.
- Trained staff to cooking principles, resulting in improved student understanding and implemented best practices to improve customer experience.
Front of House Manager
Genji Japanese Steakhouse
12.2018 - 03.2020
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring positive dining experience.
Head Chef
Wasabi Hibachi Steak House
07.2016 - 11.2018
- Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
- Recognized for being the highest requested chef for award winning seafood dishes that balanced taste as well as nutritional value.
- Responsible for overseeing all aspects of food preparation at a notable Japanese eatery with fiery tableside hibachi grills and sushi bar restaurant
- Elevated restaurant's reputation by consistently creating high-quality, innovative japanese dishes at a fiery tableside while maintaining top-notch presentation standards.
Line Cook/Host/ server
Bone Fish Grille
07.2015 - 06.2016
- Served as line cook and host on a part-time basis for well-known Italian food chain
- Assembled food according to established guidelines, prepared food for cooking as well as salad preparation and baking breads
- Performed a wide range of kitchen and front staff duties to assist to high demand especially in times where kitchen and front end was understaffed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Host/ Server/Kitchen Trainee
Long Horn Steak House
05.2012 - 05.2015
- Delivered enthusiasm to guest upon arrival and exit of restaurant.
- Assisted with cleaning, clearing and resetting tables for guests.
- Managing lobby experience while working as team to deliver great Longhorn Steakhouse experience for guests.
- Worked with Head Chef to learn prep, set-up for kitchen.
- Assisted as line look in training with various dishes and kitchen responsibilities.
Education
High School Diploma -
Central Gwinnett High School
Gwinnett County, GA05.2013
Skills
- Performance Improvement
- Organizational skills
- Problem solving
- Vendor Negotiations
- Financial Management
- Revenue Generation
- Growth Planning
- Training and Development
- Labor Cost Controls
- Partnership Building
- Operations Management
- Safe Food Handling
Accomplishments
- Single handedly opened more than 4 restaurants with different concepts in Ohio and Michigan.
Certification
- ServSafe Food Protection Manager
- Food Handler Certification
- HACCP Certification
Timeline
Server
Buddy's Pizza
01.2024 - Current
Masonry Laborer
National Restoration
07.2023 - Current
Consultant Executive Chef
Ex-Wife's Famous Chicken / Lefty Cheese Steak
11.2022 - 02.2023
Executive Corporate General Manager/Chef
Grumpy's
02.2020 - 12.2022
Front of House Manager
Genji Japanese Steakhouse
12.2018 - 03.2020
Head Chef
Wasabi Hibachi Steak House
07.2016 - 11.2018
Line Cook/Host/ server
Bone Fish Grille
07.2015 - 06.2016
Host/ Server/Kitchen Trainee
Long Horn Steak House
05.2012 - 05.2015
High School Diploma -
Central Gwinnett High School
- ServSafe Food Protection Manager
- Food Handler Certification
- HACCP Certification
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