Joshua N. Limon
Orlando,FL
Summary
Dynamic professional with extensive experience at Orlando Health, excelling in leadership and employee training. Proven track record in enhancing patient billing processes and improving team productivity. Bilingual Certified Revenue Cycle Representative skilled in conflict resolution and effective communication, driving operational success and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Lead Educator for Revenue Management
Orlando Health
Orlando, FL
03.2020 - Current
- Managed all educational aspects, including creating and implementing training programs for new financial counselors
- Recorded cash collections for team members and monitored productivity and scheduling
- Held biweekly team meetings to discuss upcoming processes and updates
- Managed checks and cash for general ledger accounts and made change for departments
- Addressed billing questions from patients and families, supported team members, and handled patient complaints and service recovery
Financial Counselor
Orlando Health
Orlando, FL
03.2017 - 03.2020
- Answered phones and pre-admitted direct-admit patients
- Checked in patients for outpatient services
- Visited patients bedside to update accounts, collect valuables, and address benefit questions
- Trained new hires
- Explained patient benefits, collected deposits, and set up payment plans
- Verified patient eligibility and obtained authorizations
- Created estimates and printed schedules
- Reviewed daily business and coordinated IV/labs or CT scans as needed
Assistant Manager
Publix
Orlando, FL
03.2012 - 03.2017
- Evaluated operational trends and adjusted strategies to align performance with objectives
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve profitability
- Reduced shrinkage by promoting loss prevention, improving return processes, and upgrading store layout
- Trained employees to cover multiple roles and promoted safety awareness
- Assigned tasks to fit skill levels and maximize team performance
- Maintained systems for development, recruitment, recognition, and management of store crew
- Recruited and hired qualified candidates
- Led training initiatives to improve employee performance and business results
- Expanded customer base and market share by promoting products through diverse channels
- Conducted staff meetings for teams of five to communicate directives
- Generated reports to assist performance and make adjustments
Deli Associate
Publix
Orlando, FL
03.2008 - 03.2012
- Prepared and processed orders, including slicing, weighing, packaging, and pricing meats and cheeses
- Ensured adherence to food safety and sanitation procedures
- Cleaned and sanitized utensils, dishes, and work areas
- Assisted customers with large or specialized orders, providing samples and recommendations
- Updated displays and cases to enhance product visibility and increase sales
- Managed inventory, restocked refrigerated and frozen cases, and rotated stock for freshness
- Answered telephone inquiries about menu items and services, providing relevant information to customers
- Communicated effectively with customers, offering exceptional service and handling inquiries
- Maintained equipment and machinery, ensuring cleanliness and functionality
Education
High School -
Eastland Christian School
Orlando, FL05.2009
Skills
- Bilingual
- Leadership
- Microsoft Office
- Time management
- Customer service
- Certified Revenue Cycle Representative
- Patient billing
- Insurance verification
- Conflict resolution
- Employee training
- Process improvement
- Effective communication
Timeline
Lead Educator for Revenue Management
Orlando Health
03.2020 - Current
Financial Counselor
Orlando Health
03.2017 - 03.2020
Assistant Manager
Publix
03.2012 - 03.2017
Deli Associate
Publix
03.2008 - 03.2012
High School -
Eastland Christian School