Joshua Nathan Felix
Washington,DC
Summary
To seek and maintain full-time position in the tech industry that offers professional challenges utilizing customer service skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Delivery Driver
FedEx
12.2022 - Current
- Performed ~30 deliveries an hour with a DOT regulated box truck
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Completed on-time deliveries by choosing best and most efficient routes.
Amazon Package Delivery Driver
Extra Mile Logistics And More LLC (Amazon DSP)
07.2022 - 12.2022
- Improved customer satisfaction by ensuring timely and accurate package deliveries of more than 20 packages per hour.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Sustained a FICO driving score of 850
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
Education
No Degree - Computer Science
University of Hartford
West Hartford, CTHigh School Diploma -
Dunbar High School
Washington, DC06.2017
Skills
- Load Balancing
- DOT Compliance
- Commercial Driving
- Dispatch Communication
- Equipment Operation
- Vehicle Maintenance
- Quality Assurance
- Customer Service
- Troubleshooting Skills
- Complex Problem-Solving
- Functional Programming
- Project Planning
Certification
- Microsoft Technology Associate Network+ Certification (September 2018)
- CompTIA A+ Certification (September 2018)
Timeline
Delivery Driver
FedEx
12.2022 - Current
Amazon Package Delivery Driver
Extra Mile Logistics And More LLC (Amazon DSP)
07.2022 - 12.2022
No Degree - Computer Science
University of Hartford
High School Diploma -
Dunbar High School
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