Joshua Nicolas Garcia
Plantation,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Deco Dry Restoration
2022.07 - 2023.07
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Teacher's Assistant
Oxford School
2022.06 - 2022.06
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Documented student progress and communicated with parents to keep informed.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
GED -
AEF Academy
Davie12.2022
Skills
- Call Volume and Quality Metrics
- Product Knowledge
- Quality Assurance
- Customer Service and Assistance
Timeline
Customer Service Associate
Deco Dry Restoration
2022.07 - 2023.07
Teacher's Assistant
Oxford School
2022.06 - 2022.06
GED -
AEF Academy
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