Joshua R Alves
Reno
Summary
Dynamic security professional with extensive experience at Patrol Masters, excelling in property patrol and CCTV monitoring. Recognized for enhancing safety protocols and training new staff, while delivering exceptional customer service. Proven ability to resolve conflicts and maintain professionalism under pressure, ensuring a secure environment for all stakeholders.
Overview
10
10
years of professional experience
Work History
Lead Unarmed Security Guard
Patrol Masters
05.2019 - 04.2025
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Monitoring via cameras.
- Training new staff
Assistant to the Owner
DJ Global Enginerring
06.2018 - 04.2019
- Collaborated on projects with owner, offering support through administrative tasks such as:
- Roofing, Painting, Fencing
Customer Service Representative
Uhaul Moving And Storage
06.2017 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handles Propane services
- Serviced Trucks and Rented out equipment.
Machine Box Operator/Palletizer Operator
Pig's Tails USA
08.2015 - 06.2017
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Education
Security
Security Training Cetner
On Line 04-2019
High School Diploma -
Troy High School
Fullerton, CA05-2015
Skills
- Situational awareness
- Training new staff
- Report writing with attention to detail
- Property patrol
- CCTV monitoring
- Incident reporting
- Public safety protocols
- Entrance control and monitoring
- Honest and dependable
- Team player
- Active listening
- Customer service
Timeline
Lead Unarmed Security Guard
Patrol Masters
05.2019 - 04.2025
Assistant to the Owner
DJ Global Enginerring
06.2018 - 04.2019
Customer Service Representative
Uhaul Moving And Storage
06.2017 - 05.2018
Machine Box Operator/Palletizer Operator
Pig's Tails USA
08.2015 - 06.2017
Security
Security Training Cetner
High School Diploma -
Troy High School
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