Joshua Hammond
Anaheim,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Independent Contractor
Self
01.2021 - 06.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Service Sales Representative
Movement Products
01.2019 - 01.2021
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Customer Service Sales Representative
Aquasmarte Technologies
01.2006 - 10.2017
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Increased revenue with strategic upselling of products and services to existing customers.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
High School Diploma -
Dutch Fork High School
Irmo, SC06.2006
Skills
- Estimations and Quotes
- Windows Vista
- Speaking Clearly
- Financial Transactions
- Inbound Customer Calls
- Revenue Quotas
- Deadline Adherence
- Project Management
- Detail Work
- Job Bidding
- Quote Generation
- Effective Customer Communication
Certification
- Pool Operator
- Forklift Operator
- Lifeguard
- Grammar Tutor
Timeline
Independent Contractor
Self
01.2021 - 06.2022
Customer Service Sales Representative
Movement Products
01.2019 - 01.2021
Customer Service Sales Representative
Aquasmarte Technologies
01.2006 - 10.2017
High School Diploma -
Dutch Fork High School