Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joshua Ruben Soler Roman

Miami

Summary

Communication professional with over 5 years of experience in high-pressure, client-facing roles within the luxury hospitality industry. Proven ability to manage multiple responsibilities, deliver outstanding customer experiences, and resolve client concerns with efficiency and empathy. Strong interpersonal, organizational, and leadership skills. Seeking to transition into a corporate customer service or client support role within the financial services sector, with a long-term goal of growing within the organization.

Overview

8
8
years of professional experience

Work History

Lead Bartender

Novikov Miami
Miami
11.2020 - Current
  • Delivered exceptional guest service in a luxury fine dining environment, maintaining professionalism and poise during high-volume hours.
  • Trained and mentored new staff on customer service standards, POS usage, and product knowledge.
  • Managed cash drawers, performed inventory audits, and handled end-of-day financial reporting.
  • Upsold food and beverage options to maximize sales and customer satisfaction.
  • Resolved customer issues with professionalism, contributing to strong repeat business and positive reviews.

Team Lead – Service Area

Plaza Platos y Copas – Mayagüez, PR
Mayaguez
03.2019 - 07.2020
  • Oversaw front-of-house operations, managed staff schedules, and trained new team members.
  • Developed and executed customer engagement strategies using social media platforms.
  • Collaborated with sales, finance, and marketing teams to enhance business operations.
  • Monitored competitor trends and customer feedback to recommend operational improvements.

Cashier & Customer Service Representative

J.C. Penney – Mayagüez, PR
Mayaguez
10.2017 - 01.2019
  • Provided friendly, efficient service to customers while handling transactions and product inquiries.
  • Assisted in visual merchandising and inventory management.
  • Addressed customer concerns with prompt resolutions, escalating when necessary.

Education

Bachelor of Arts - Public Relations And Advertising

Universidad Ana G. Mendez
Puerto Rico

Some College (No Degree) - Real Estate Sales Associate Course

Gold Coast School
Doral, FL

Skills

  • Customer Relationship Management (CRM)
  • Conflict Resolution & Problem Solving
  • Time Management & Organization
  • Multitasking in Fast-Paced Environments
  • Leadership & Team Training
  • Analytical & Strategic Thinking
  • Proficiency in Microsoft Office Suite

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Lead Bartender

Novikov Miami
11.2020 - Current

Team Lead – Service Area

Plaza Platos y Copas – Mayagüez, PR
03.2019 - 07.2020

Cashier & Customer Service Representative

J.C. Penney – Mayagüez, PR
10.2017 - 01.2019

Bachelor of Arts - Public Relations And Advertising

Universidad Ana G. Mendez

Some College (No Degree) - Real Estate Sales Associate Course

Gold Coast School
Joshua Ruben Soler Roman