MORGAN RICH
Popstroke
Sarasota,FL
7
years of professional experience
Results-driven sales and customer relations professional with a proven track record in building and nurturing client relationships, coordinating referrals, and managing high-volume customer interactions. Expertise spans healthcare and hospitality sectors, driving operational success through strategic business development and exceptional customer retention strategies. Adept in communication and problem-solving, consistently recognized for creating positive customer experiences and fostering strong professional partnerships. Committed to delivering excellence and contributing to organizational growth through innovative solutions and collaborative efforts.
Work History
Lead Bartender
1 Year 11 Months- Cultivated exceptional guest experiences in a dynamic, high-volume setting.
- Enhanced customer loyalty through tailored service experiences and proactive relationship management.
- Train and mentor new team members on operational procedures and service standards.
- Supervised daily bar operations to ensure exceptional customer service and operational efficiency.
- Developed innovative cocktail menus, enhancing guest experience and promoting seasonal ingredients.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Personal Injury Referrals Scheduling & Compliance Coordinator
1 Year 10 Months- Coordinated patient referrals and scheduling across six clinic locations.
- Maintained relationships with attorneys, case managers, and healthcare providers.
- Managed over 250 compliance follow-up and patient engagement efforts.
- Utilized reporting and operational data to improve workflow efficiency.
- Supported referral growth through strong professional relationship management.
Medical Marketing Assistant
4 Months- Represented the organization at marketing and community outreach events.
- Assisted with patient relations, customer service, and referral development.
- Coordinated social media strategies to increase online presence and engage with the orthopedic community effectively.
Co-Site Lead / Technician
1 Year 1 Month- Educated over 1000 patients on services and testing procedures.
- Supported site operations, registration, and team training initiatives.
- Implemented workflow improvements that reduced wait times.
Hostess / Bar Server
1 Year 3 Months- Delivered excellent customer service in a high-volume hospitality setting.
- Managed reservations, guest relations, and event support activities.
Education
Associate of Arts - Business Concentration
High School Diploma
Skills
Sales & Client Relations
Customer Retention
Lead Generation
Relationship Building
Account Management
Business Development
Negotiation
Customer Service Excellence
CRM & Data Management
Team Leadership
Timeline
Lead Bartender
Popstroke
07.2024 - CurrentRead More
Personal Injury Referrals Scheduling & Compliance Coordinator
ESSENTIAL CHIROCARE & PHYSICAL THERAPY
09.2022 - 07.2024Read More
Medical Marketing Assistant
Suncare Orthopedics
05.2022 - 09.2022Read More
Co-Site Lead / Technician
Modican Medical
01.2021 - 02.2022Read More
Hostess / Bar Server
O'Bricks Irish Pub & Martini Bar
07.2019 - 10.2020Read More
State College of Florida
Associate of Arts from Business Concentration
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Manatee High School
High School Diploma
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