Joshua Ryan Peeples

• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Maintained updated and detailed records of calls in physical and electronic database.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Directed dispatching, routing, and tracking of 30+ fleet vehicles.

• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
• Coordinated with drivers to organize timely pickup and delivery.
• Carefully loaded stone material and aggregates.
• Upheld high standards of professionalism and discretion when working with high-value clients.
• Cleaned vehicle regularly to maintain professional appearance.
• Delivered goods and products to customer on time and in excellent condition.
• Skilled at working independently and collaboratively.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team settings, providing support and guidance.

• Managed day-to-day business operations.
• Handled inventory and manged finances.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• In charge of back of house coffee roasting.
• Worked with marketing teams to create print and online advertisements to bring in new customers.

• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
• Coordinated with drivers to organize timely pickup and delivery.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.
• Maintained professional, organized, and safe environment for employees and patrons.
• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
• Handled customer questions and concerns and delivered material.
• Managed crew of 8 individuals.
• Operation of heavy equipment such as:

CAT 910k, CAT 914M front end loader, CAT skid steer, Volvo front end loader, and Toyota forklifts.

• Managed routes with fleet of over 30 trucks and 60 employees.
• Maintained repairing, welding and paint of cans.
• Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
• Took on additional routes during absence of team members.
• Operated with safety and skill to avoid accidents and delays.
• Complied with service policies and procedures from unloading and loading to drop offs.
• Inspected trucks prior to beginning routes to verify safe operating conditions.
• Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Manger over detail and porter crew.
• Maintained data input for new and used inventory.

• Created and updated regular inventory reports and records.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Maintained sufficient inventory levels to meet customer demands at all times.
• Organized records of vehicles, schedules and completed orders.
• Maintained car detailing equipment and supplies in optimal condition for daily demands.
• Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
• Managed detailing crew.
• Maintained files and records of vehicles.
• Counted, balanced and reconciled large transactions.