JOSHUA THURMAN
Systems Analyst
Vinton,VA
Summary
Systems Analyst with over 4 years of experience. Success using technical expertise to drive business goals and metrics.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Systems Analyst
Fleetmaster Express, Inc.
2 2023 - Current
- Build SQL databases to store business information
- Build business analytic dashboards for executive and director members using Power Bi and SQL Server
- Analyze and evaluate existing systems to identify areas for improvement
- Develop and implement new systems or modifications to enhance operational efficiency
- Collaborate with various departments to understand their technological needs and provide tailored solutions
- Provide ongoing support and maintenance for existing systems
- Manage and resolve technical issues, ensuring minimal downtime
- Offer technical support and guidance to users, resolving queries related to software and hardware
- Conduct regular system audits and prepare detailed reports on findings
- Liaise with vendors and external stakeholders for system enhancements and troubleshooting
- Train users on new systems and applications
- Stay updated with the latest technologies and industry trends to recommend innovative solutions.
- Provided client support on system operation and troubleshooting.
- Improved systems with addition of new features and infrastructure.
- Conducted system analysis and implementation to maintain and improve computer systems.
Technical Support
Foot Levelers, Inc.
03.2022 - 02.2023
- Setup, Build, Troubleshoot, and repair Foot leveler tech and advise customers on best practices when using scanners.
- Improved customer satisfaction by providing timely and accurate technical support to endusers.
- Enhanced team productivity with comprehensive training programs and technical support resources.
Temporary Production Technician
Foxguard Solutions, Inc. (Through Bright Services)
06.2014 - 12.2014
- Build computers and related hardware, install and configure software to customer specifications
- Built an average of 20 systems a week.
- Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
- Executed continuous improvement initiatives to streamline production processes.
Soldier/Signals Intelligence Analyst
U.S Army
06.2009 - 05.2013
- Provide input to develop and/or revise the evaluation framework and/or alternate evaluation framework
- Attends working group meetings to collaborate on findings and opportunities for improved collections
- Provides advice and guidance on SIGINT and IO policy issues to senior level management and validates the alignment of draft policies with IC, and DOD interests
- Assists in the development and coordination of policies in a wide variety of forums across the IC and partners
- Provide input to develop and/or revise the Initial Test Design and subsequent test concepts
- Knowledge of telecommunications networks
- System Performance and Data Quality analysis.
Education
Associate's in Information Technology- Network Administration, Network Security -
American National University
Salem, VA 12.2013 - 05.2016
Skills
End-user support
Application support
Network Administration
Data Warehousing
IT Infrastructure
Systems Analysis
System Maintenance
Object-Oriented Programming
Code debugging
Diagnostic Tools
Certification
Security
Military Service
Army, United States, Specialist, 06/01/09, 04/01/13, Signals Intelligence Analyst
References
- William Epperly, 540-750-0110
- Brett Lovell, 252-427-3885
- Katie Rocque, 540-355-6582
Timeline
Technical Support
Foot Levelers, Inc.
03.2022 - 02.2023
Temporary Production Technician
Foxguard Solutions, Inc. (Through Bright Services)
06.2014 - 12.2014
Associate's in Information Technology- Network Administration, Network Security -
American National University
12.2013 - 05.2016
Soldier/Signals Intelligence Analyst
U.S Army
06.2009 - 05.2013
Systems Analyst
Fleetmaster Express, Inc.
2 2023 - Current
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