Joshua Vickers

• Conducted detailed geotechnical analysis to design safe and efficient foundation systems for diverse structures, including commercial, residential, and industrial projects.
• Designed shallow and deep foundation system in accordance with industry standards and local building codes.
• Utilized software tools such as to develop accurate and efficient structural designs.
• Coordinated with cross-functional teams, including structural engineers, architects, and contractors, to ensure alignment on project objectives and deliverables.
• Reviewed and interpreted geotechnical reports to assess site conditions and inform foundation design decisions.
• Identified and resolved design challenges, such as mitigating differential settlement and optimizing foundation load capacity.
• Implemented innovative design solutions to reduce material usage while maintaining structural integrity, leading to cost savings for clients.
• Conducted site visits and inspections to verify compliance with design specifications and ensure the quality of construction materials and practices.
• Prepared detailed design documentation, calculations, and reports for submission to regulatory authorities and stakeholders.
• Ensured designs complied with environmental and safety regulations, minimizing project risks.

• Delivered exceptional customer service by assisting customers with product selection, resulting in an increase in customer satisfaction scores.
• Actively engaged with customers to understand their needs, providing tailored recommendations that increased average sales per transaction.
• Consistently met or exceeded daily and monthly sales targets, contributing to store’s overall revenue growth.
• Developed in-depth knowledge of Nike products, including footwear, apparel, and equipment, to provide expert advice and ensure customer satisfaction.
• Managed inventory to ensure products were well-stocked and displayed according to company standards, optimizing store layout and visual merchandising.
• Assisted in organizing product displays and store promotions, increasing customer traffic and driving sales for featured products.
• Worked closely with a team of 30 associates to create a positive and efficient work environment, improving overall store performance.
• Trained and mentored new hires, helping them adapt to Nike’s culture and retail standards, improving team productivity and customer service.
• Participated in team meetings to share insights, discuss sales goals, and strategize on best practices for increasing store performance.
• Ensured smooth store operations by maintaining clean and organized sales floors, stockrooms, and fitting rooms, providing a positive shopping experience.
• Handled cash register operations, including processing transactions, returns, and exchanges, while ensuring accurate recordkeeping and compliance with company policies.
• Participated in regular inventory counts and stock replenishment to minimize out-of-stock issues and optimize product availability.
• Represented Nike's core values and brand identity through personal interactions with customers, fostering loyalty and promoting the Nike lifestyle.
• Supported community events and in-store promotions, increasing customer engagement and driving brand awareness.

• Diagnosed and resolved hardware, software, and network issues for a wide range of devices, including PCs, laptops, smartphones, and home networks, achieving customer resolution.
• Performed advanced troubleshooting for operating systems (Windows, macOS), software installations, and updates, ensuring optimal device performance.
• Conducted malware and virus removal using industry-standard tools, restoring device functionality and safeguarding customer data.
• Configured and optimized customer devices, including hardware upgrades, operating system installations, and peripheral setups, ensuring seamless user experiences.
• Installed and configured security software, firewalls, and encryption tools to protect customer devices from cyber threats.
• Customized and implemented network solutions, including router setups, Wi-Fi optimization, and troubleshooting connectivity issues.
• Performed secure data recovery and transfer for customers, recovering critical files and ensuring data integrity during transitions between devices.
• Educated clients on effective data backup strategies and set up automated backup systems to prevent data loss.
• Provided personalized technical guidance to customers, helping them understand complex systems and improve their technology usage.
• Delivered in-store and remote support services, resolving technical issues efficiently and maintaining high customer satisfaction ratings.
• Conducted training sessions for customers on best practices for device maintenance, cybersecurity, and software usage.
• Collaborated with team members to manage and prioritize service orders, ensuring timely resolution of customer issues and minimizing wait times.
• Documented detailed case notes and resolutions in customer management systems, ensuring continuity of service and tracking recurring issues.
• Assisted in mentoring new agents, sharing technical knowledge, and improving team efficiency.

• Instructor led training with over 480 total course hours in a classroom setting with 26 fellow peers.
• Gained the ability to assemble, refurbish, upgrade, configure, and troubleshoot personal computers with IT service management best practices and enhanced customer support through ServiceNow.
• Technologies learned include Windows, Mac OSX, Linux/Unix, iOS, Android, ServiceNow, ITSM with ITIL, Microsoft Office 365, and Active Directory.
• Engaged in 11 instructor-led professional development sessions to further strengthen essential skills such as interviewing, communication in the workplace, and giving and receiving feedback.

Key Skills and Knowledge Areas:

• Cybersecurity Fundamentals: Mastery of the CIA Triad (Confidentiality, Integrity, Availability) and its applications.
  Understanding of cybersecurity principles, risk management, and the importance of layered defense strategies.
  
• Threat Detection and Mitigation: Identification of common threats like phishing, malware, ransomware, and social engineering.
  Application of tools and strategies to detect, prevent, and respond to attacks.
  
• Network Security: Secured wired and wireless networks with firewalls, VPNs, proxies, and IDS/IPS systems.
  Knowledge of network architecture, TCP/IP protocols, DNS, and subnets for effective network defense.
  
• Endpoint and Application Security: Implementation of endpoint protection tools like antivirus, EDR, and encryption solutions.
  Understanding of secure coding practices to prevent vulnerabilities such as SQL injection, cross-site scripting (XSS), and buffer overflows.
  
• Incident Response and Forensics: Conducted forensic analysis, including log examination and malware identification.
  Practiced incident response workflows, including containment, eradication, and recovery.
  
• Identity and Access Management (IAM):Implementation of IAM systems using principles like least privilege and zero-trust security.
  Use of multi-factor authentication (MFA) and role-based access control (RBAC) to secure sensitive systems.
  
• Cybersecurity Tools and Platforms:
  Hands-on experience with tools such as: Wireshark: Network packet analysis.
  Splunk: Log analysis and event correlation.
  Metasploit: Penetration testing and exploitation.
  Nessus: Vulnerability scanning and assessment.
  Use of Python for automating security processes, parsing logs, and scripting tools.
  
• Data Protection and Governance: Familiarity with data privacy regulations such as GDPR, HIPAA, and CCPA.
  Ensured compliance with industry frameworks like ISO/IEC 27001 and NIST Cybersecurity Framework.
  
• Security Operations: Conducted vulnerability assessments, patch management, and system hardening.
  Established secure baseline configurations for servers and devices.
  
• Capstone Project: Designed a full security plan for a simulated organization, performing a vulnerability assessment, proposing risk mitigations, and creating an incident response plan.
  

Core Competencies:

• Risk Assessment & Management
• Vulnerability Analysis
• Security Architecture
• Penetration Testing
• Log Analysis & Monitoring
• Cybersecurity Automation